Customer Support Executive

Fast&Up India

0 years

0 Lacs

mumbai maharashtra india

Posted:5 days ago| Platform:

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Skills Required

support chat communication service crm presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Work Exp:

Hindi, English, Marathi

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers and build a loyal customer base.
Skills and Qualifications:
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

Qualification: Minimum Graduation.

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