Customer Support Executive

Key Responsibilities

Handle inbound and outbound calls, emails, and chats to address customer inquiries and concerns.
Provide timely, accurate, and professional solutions to customer issues. Maintain a positive, empathetic, and professional attitude toward customers at all times. Understand and resolve customer complaints by clarifying issues, identifying solutions, and following up to ensure resolution. Keep records of customer interactions, feedback, and transactions in the system. Escalate complex queries to relevant departments and ensure timely follow-up. Assist customers with product/service information, and account-related queries. Collaborate with internal teams to improve customer experience and satisfaction. Meet performance targets including response time, resolution rate, and customer satisfaction scores. Continuously update knowledge of company products, services, and policies. Suggest improvements in processes and services based on customer feedback.

Required Skill Set

Bachelor’s degree/Diploma in any field (preferred).
Proven experience as a Customer Support Executive, Call Center Agent, or similar role is an advantage. Excellent communication skills (verbal and written) in English and regional languages. Strong problem-solving and interpersonal skills. Ability to remain calm and professional in stressful situations. Proficiency in MS Office, CRM systems, and ticketing tools. Ability to multitask, prioritize, and manage time effectively. Customer-oriented mindset with strong attention to detail.

Customer Support Executive