Customer Support Executive

Overview
We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our dynamic team. The ideal candidate will play a crucial role in providing exceptional customer service and support to our clients. This position requires strong communication skills, a customer-centric mindset, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as this role may involve interacting with diverse clientele.

Key Responsibilities:

1. Handle inbound and outbound customer calls, emails, and chats

2. Respond promptly to customer inquiries, complaints, and requests and maintain data

3. Track, monitor, and follow up on orders, deliveries, and returns and share it with team

4. Sharing regular updates with customer (order updates & delay)

5. Coordinate with internal teams (logistics, sales, operations) to resolve issues

6. Escalate unresolved queries to the appropriate teams

7. Experience in B2B is an added advantage

7. Collect and share customer feedback to improve service quality

8. Create and maintain regular reports (Delay Orders, Sales, Escalation TAT, etc)

Requirements:

1. Excellent communication skills (verbal & written)

2. Strong problem-solving and multitasking abilities

3. Knowledge of Excel & PPT

4. Client handling

5 Excellent communication skills in English; bilingual or multilingual capabilities are a plus.

Job Type: Full-time

Pay: From ₹22,500.00 per month

Work Location: In person