Customer Support Executive

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Everise is a leading global customer experience firm specializing in healthcare, travel, technology, and financial services. We partner with some of the world’s biggest brands, transforming customer care into extraordinary experiences across 32 languages. Diversity and inclusion are at the heart of our culture, as we embrace people from all backgrounds, experiences, and perspectives. Everise is an equal opportunity employer, committed to providing a supportive and welcoming workplace. Join us to be part of a team that champions customer happiness worldwide.

Role Description

This is a full-time, on-site role for a Customer Support Executive, based in Sahibzada Ajit Singh Nagar. The primary responsibilities include responding to customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication. The role involves managing customer accounts, troubleshooting issues, and maintaining accurate records. Additionally, the Customer Support Executive will identify and escalate unresolved issues where appropriate, working collaboratively with internal teams to enhance customer experiences.

Qualifications

  • Strong verbal and written communication, active listening, and interpersonal skills
  • Problem-solving, analytical thinking, and conflict resolution abilities
  • Customer service experience, patience, and a customer-first mindset
  • Time management, organizational skills, and the ability to work under pressure
  • Proficiency with customer relationship management (CRM) software and IT literacy
  • Prior experience in a customer support role is an advantage
  • High school diploma or equivalent; additional education or certifications is a plus

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