Customer Support Executive (English Speaker)

English For India

1 - 3 years

2 - 6 Lacs

noida

Posted:None| Platform:

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Skills Required

computer application customer complaints customer service customer care customer support non voice process customer calling customer relationship training technical support handling customer queries email support data entry customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team in the Education / Training industry. The ideal candidate should be an English speaker with excellent communication skills.

Roles and Responsibility

Provide top-notch customer support through various channels, including phone, email, and chat.
Resolve customer complaints and issues professionally and promptly.
Collaborate with internal teams to resolve complex customer issues.
Develop and maintain a thorough understanding of products and services.
Identify and escalate potential issues to senior management when necessary.
Continuously improve customer satisfaction and experience.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer software and technology.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills.

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