Customer Support Executive

Job Description

Job Title: Customer Support Executive | Location: Noida, Sector- 142 (Work from Office only) | Minimum 1 Year Experience in a related field | Company: Edrafter Legal Solutions Pvt. Ltd. (www.edrafter.in) About Us : We're a leading legal-tech platform dedicated to simplifying legal documentation across India. We provide a wide range of services including e-Stamp Papers, Name Change Packages, Trademark Registration, Company Incorporation, Food License Registration, and various Accounting & Compliance services. Our goal is to make the process seamless, reliable, and easily accessible to both individuals and businesses. With a strong presence PAN-India and a centralized documentation approach, we focus on delivering quick, accurate, and cost-effective solutions to our clients. At eDrafter.in, we are committed to maintaining high standards of quality and data security, backed by our ISO 9001:2015 and ISO 27001:2013 certifications. We believe in a customer-first mindset and a collaborative work culture where innovation, integrity, and teamwork drive our daily operations. Role Overview : The selected candidate will be responsible for handling service inquiries of our website related to: Name Change Package Trademark Registration Food License Registration Any Other Accounting & Compliance Services (subject to be introduced) You will be attending customer inquiries received through our website via calls and emails, briefing them about our services and pricing, assisting them with any doubts, scheduling calls with our Senior Representatives if needed, following up regarding payments, collecting the payment, and forwarding the orders to our Operations Team. Qualifications : Bachelor’s degree in Business, Marketing, or a related field. 1-2 years of experience in customer support or a similar role (freshers with relevant skills can also apply). Benefits : Competitive salary. Opportunity to grow within a fast-paced and dynamic organization. Training and support to help you excel in your role. Show more Show less