Customer Support Executive E-commerce

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About Us

Claymango

Role Overview

We want a customer-first problem solver, not a script reader.

Unlike traditional BPO setups, your role won’t rely on rigid scripts or one-size-fits-all protocols. Our customers are diverse and expect personalized attention. We need someone who:

✔ Understands customer emotions and needs individually

✔ Can think beyond standard scripts when required

✔ Balances company policies with empathy and flexibility

✔ Is willing to take ownership and go the extra mile to delight customers

✔ Wants to grow with the company and contribute to building a strong support system

If you’re passionate about building lasting customer relationships and being part of a high-growth startup journey, you’ll love working with us.

Key Responsibilities

• Customer Interaction

  : Respond to customer queries via email, chat, WhatsApp, and calls promptly and professionally.

• Order Management

  : Assist customers with order placement, tracking, cancellations, and returns.

• Complaint Resolution

  : Address and resolve customer complaints effectively, ensuring high satisfaction levels.

• Product Guidance

  : Provide detailed product information and recommendations tailored to customer needs.

• Feedback Handling

  : Collect, document, and share customer feedback to improve services and operations.

• Collaboration

  : Work closely with the operations and logistics teams to ensure smooth order fulfillment and delivery.

Requirements

• Prior experience in customer support, preferably in an e-commerce or D2C startup environment.
• Excellent communication skills in English and Hindi (additional languages are a plus).
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in using CRM tools and platforms like Shopify.
• Ability to multitask, stay organized, and handle pressure effectively.
• Familiarity with e-commerce processes like order management and returns.

What We Offer

• Competitive salary: ₹25,000 - ₹35,000 per month (depending on experience).
• Opportunity to work in a fast-growing startup environment.
• A chance to contribute to a design-focused, creative marketplace.
• Supportive work culture with growth opportunities.

How To Apply

careers@claymango.com