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Dr positive health sciences
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Customer Support Executive

Customer Support Executive

Dr positive health sciences

0 - 31 years

0 Lacs

Kukatpally, Hyderabad

Posted:1 month ago| Platform: Apna logo

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Skills Required

support chat tracking resolve communication analyze management

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Interaction: Respond to customer inquiries through various channels, including phone, email, and live chat. Provide accurate and timely information regarding products, services, and policies. Assist customers with order placement, tracking, and product-related queries. Issue Resolution: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to escalate and resolve complex problems. Ensure a high level of customer satisfaction through effective problem-solving. Product Knowledge: Stay informed about the company's products, services, and updates. Provide detailed product information and educate customers on features and benefits. Communication: Communicate effectively with customers and internal teams to relay information, feedback, and suggestions. Update customers on the status of their inquiries and resolutions in a timely manner. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement. Collaborate with the management team to implement improvements based on customer input.

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Customer Support Executive