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Startek (Aegis Customer Support Services Pvt. Ltd.)
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Customer Support Executive - Domestic process

Customer Support Executive - Domestic process

Startek (Aegis Customer Support Services Pvt. Ltd.)

1 - 5 years

1 - 4 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

customer support inbound process cca bpo inbound calls voice process inbound domestic voice process cse bpo voice domestic voice domestic customer care domestic bpo domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive - Domestic process

Providing accurate information about products or services and guiding customers in making informed decisions.
Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
Escalating complex issues to higher authorities when necessary and following up on resolutions.
Maintaining detailed and accurate records of customer interactions and inquiries.

Eligibility Criteria

Minimum Educational Qualification is Graduation
1 year experience is mandatory in any domain
Strong communication and interpersonal skills (V5 Communication) to interact with customers in a professional and empathetic manner.
Comfortable with the rotational day shifts and week offs.
6 days working
English + Hindi is mandatory

CTC - Max 35K/-

Preferred candidate profile: immediate joiners

Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.

Mode of work: Work from Office

Job Location -: HSR Lay out

Interview Location -:41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7

Contact Person -:

Lidhya : 8310895525

Kiran : 9014726808

Bala: 9148813839

Meena : 8549969915

Jennifer : 8197755357

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