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Omega Healthcare
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Customer Support Executive - Direct Billing

Customer Support Executive - Direct Billing

Omega Healthcare

0 - 2 years

|

2 - 4 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

Direct Billing Customer Support technical support customer service customer complaints customer care customer handling billing customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to improve overall customer experience.
Maintain high product knowledge to effectively support customers.
Meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

Excellent communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
Strong problem-solving and analytical skills are necessary.
Proficiency in using computer systems and software applications is required.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills are vital.
Experience in direct billing is preferred.

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