Customer Support Executive

Job Title: Customer Support Executive  Location    : Velachery, Chennai Experience  : 2 to 5 Years Qualification : Graduate  Gender      : Female Job Description: We are looking for a dedicated and experienced Customer Support Executive to handle customer queries, prepare quotations, provide product/service information, and resolve issues promptly and professionally. The ideal candidate should have excellent communication skills, a customer-centric attitude, and prior experience in customer support roles.  Product Categories:  CCTV, Biometric, Access Control, Boom Barriers  Fire Alarm, Fire Extinguishers, Smoke Detectors  Gate Automation, Public Address Systems, Emergency Exits Key Responsibilities: • Handle inbound and outbound customer calls, emails, and chats • Provide accurate, valid, and complete information using the right tools • Resolve product or service issues by clarifying customer complaints and providing appropriate solutions • Prepare and share quotations based on customer requirements • Maintain customer records by updating account information • Follow up to ensure resolution and customer satisfaction • Collaborate with internal departments to ensure smooth customer support. Skills Required: • Excellent verbal and written communication skills • Ability to handle pressure and multitask efficiently • Basic computer and CRM knowledge • Patience and empathy when dealing with customers Benefits: • Competitive salary package • Supportive work environment • Training and development opportunities How to Apply: Send your updated resume to, Email : information@dhonaadhi.in Contact HR : 9043495476