Customer Support Executive (CSE)

Job Title: Customer Support Executive

Job Type: Full-time

Job Location: Sec-7, Noida

Job Summary: We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Executive. The role involves handling client queries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to coordinate across teams while maintaining professionalism at all times.

Key Responsibilities:

o Handle customer queries and complaints via phone, email, chat, and social media.

o Provide accurate and timely information regarding company products and services.

o Ensure quick and effective resolution of customer issues, coordinating with internal teams where required.

o Follow up with customers to confirm resolution and satisfaction.

o Escalate complex or unresolved issues to the appropriate team/management.

o Maintain accurate records of customer interactions, feedback, and resolutions.

o Share insights and feedback with management to improve customer experience.

o Maintain a professional and positive attitude in all customer and team interactions.

o Adhere to company policies, processes, and service standards.

o Perform additional tasks as assigned by management.

o Knowledge of IT products will be an added advantage.

Requirements:

o Bachelor’s degree in any field.

o 2–5 years of experience in customer service or client servicing roles (preferred).

o Strong verbal and written communication skills.

o Ability to multitask, prioritize, and manage time effectively.

o Ability to handle difficult customers with patience and professionalism.

o Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with customer service/CRM tools.

o Flexibility to work in shifts, including weekends and holidays, if required

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person