Customer Support Executive (CSE)

The Role

We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.

What you need for this role

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry.
• Skills & Requirements:
• Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
• Strong interpersonal, communication, and presentation skills.
• Ability to handle complex customer situations & drive strategic customer engagements.
• Proficiency in CRM software, MS Office suite, and other customer management tools.
• Strategic mindset with a focus on driving customer satisfaction, retention, and growth.

What you will be doing

• Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
• Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
• Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
• Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
• Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
• Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
• Maintain accurate records of customer interactions, feedback, & resolutions using CRM software.
• Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
• Stay updated with industry trends and best practices in customer success and relationship management.

Top reasons to work with us

• The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself.
• Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
• Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
• Enjoy a friendly and high-growth work environment that fosters learning and development.

Job Type: Full-time

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person