Customer Support Executive (CSE)

Job Description: Customer Support Executive

Location: Jagatpura

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1–3 Years

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

• Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
• Provide accurate information about products, services, warranties, and return policies.
• Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Support order tracking, replacement, and refund-related queries.
• Manage CRM software for logging support tickets and updating status.
• Escalate complex issues to the relevant departments promptly.
• Share weekly reports on customer satisfaction and support metrics.
• Assist in collecting customer feedback and suggesting process improvements.

Required Skills

• Strong communication and interpersonal skills (Hindi & English mandatory).
• Patience and problem-solving attitude.
• Familiarity with CRM tools, ticketing software, and MS Office.
• Ability to multitask and work under pressure.
• Basic knowledge of e-commerce and logistics will be a plus.

Qualification

• Bachelor’s degree in any field.
• Minimum 1 year of experience in a customer service / support role preferred.

Salary & Benefits

• Salary: ₹25,000 per month
• Opportunity to work with a growing D2C brand.
• Friendly work culture.
• Performance-based incentives.

Job Type: Full-time

Pay: ₹12,081.79 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 7978836850