Unpay is a digital banking company that navigates the future of seamless financial interactions. The company is committed to constant innovation, security of the transactions and user database along with emphasis on user-centricity. It helps to redefine the journey of the customers in the Fintech landscape. 5 - 8 years of senior-level operational management experience, preferably in the financial services/ banking/ NBFC/ PA-PG services or fintech industry. - Experience in managing operational managers, team leads, and process managers, and a proven track record of improving performance and efficiency. - Strong leadership and people management skills, with the ability to motivate teams effectively. - Excellent analytic and problem-solving abilities, capable of identifying trends, analysing data, and making data-driven decisions. - Strong communication and interpersonal skills, able to collaborate effectively with stakeholders at all levels. - Proven ability to thrive in a fast-paced environment, focused on delivering results and meeting targets. - Bachelors/ Masters Degree in business administration, finance, or a related field. Preferred Qualifications : - Experience in the Banking/ NBFC/ PA-PG/ Consumer credit or fintech industry is essential. - Previous experience managing operational activities in a global or multi-site environment. - Knowledge of PA-PG/ Banking/ Fintech/ debt management and collections processes and regulations. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 01/07/2025
Senior Manager - Sales Job Scope and Responsibilities Lead and inspire a team of sales professionals, providing strategic guidance and fostering a culture of excellence. Develop and implement effective sales strategies to drive revenue growth and expand market share. Build and maintain strong relationships with key clients, ensuring customer satisfaction and loyalty. Provide regular reports and insights to senior management, highlighting key sales metrics and areas for improvement. Collaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectives. Utilize market research and competitor analysis to adapt sales strategies and maintain a competitive edge. Lead negotiations with clients and oversee contract management processes. Preferred Qualifications: Proven experience of 5 - 8 years as a successful Sales Manager or in a similar leadership role. Should possess banking/ NBFC/ PA-PG services experience Demonstrated ability to lead and motivate a sales team to achieve and exceed targets. Strong understanding of market dynamics, customer needs, and competitor activities. Excellent negotiation and communication skills. Results-oriented with a track record of driving revenue growth. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 07/07/2025
Sales Manager - Sales Job Scope and Responsibilities Lead and inspire a team of sales professionals, providing strategic guidance and fostering a culture of excellence. Develop and implement effective sales strategies to drive revenue growth and expand market share. Build and maintain strong relationships with key clients to ensure customer satisfaction and loyalty. Provide regular reports and insights to senior management, highlighting key sales metrics and areas for improvement. Collaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectives. Utilize market research and competitor analysis to adapt sales strategies and maintain a competitive edge. Lead negotiations with clients and oversee contract management processes. Preferred Qualifications: Proven experience of at least 5 years as a successful Assistant Sales Manager. Should possess banking/ NBFC/ PA-PG services experience Demonstrated ability to lead and motivate a sales team to achieve and exceed targets. Strong understanding of market dynamics, customer needs, and competitor activities in the Fintech industry. Excellent negotiation and communication skills. Results-oriented with a track record of driving revenue growth. Ability to deliver after-sales service. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person
Job Description: Unnatim Payments Private Limited (Unpay) We’re currently seeking a customer support executive to help us provide top-notch service to our customers at Unpay. Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. Candidates with exceptional problem-solving and communication skills will be preferred. Freshers may also apply We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits. Objectives of this role Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Your tasks: Provide step-by-step guidance to customers to resolve issues or navigate products or services. Respond to customer inquiries through various communication channels, including phone, email and live chat. Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure the timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm. Required skills and qualifications 12th pass, or Bachelor’s degree in Business, Communication, or a related field. 1+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. Freshers may also apply. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. Organisational and time management skills to handle multiple customer inquiries. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Ability to work effectively in a team and cross-functional environment. Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person
Job Title: Customer Support Associate (Only Female Candidates) Job Brief: Join our dynamic team as a Customer Support Associate and be the first point of contact for new customers! You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you! Key Responsibilities: Troubleshooting and providing technical support to customers with product and service issues. Gathering information from the Customer Service Manager and other departments to accurately answer customer queries. Connecting customers with complex enquiries to their Customer Service Manager. Following up complex customer enquiries to confirm resolution. Entering customer details in company databases and modifying records as required. Completing basic clerical work, including word processing, copying and filing. What We’re Looking For: 1+ years in Customer Support, Account Management, or Customer Success. Freshers can also apply. Strong communication and presentation skills. Experience with CRM tools and remote desktop software. Organized, self-motivated, and customer-focused. Bachelor’s Degree preferred but not mandatory. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person
Job Title: Customer Support Associate (Only Female Candidates) Job Brief: Join our dynamic team as a Customer Support Associate and be the first point of contact for new customers! You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you! Key Responsibilities: Troubleshooting and providing technical support to customers with product and service issues. Gathering information from the Customer Service Manager and other departments to accurately answer customer queries. Connecting customers with complex enquiries to their Customer Service Manager. Following up complex customer enquiries to confirm resolution. Entering customer details in company databases and modifying records as required. Completing basic clerical work, including word processing, copying and filing. What We’re Looking For: 1+ years in Customer Support, Account Management, or Customer Success. Freshers can also apply. Strong communication and presentation skills. Experience with CRM tools and remote desktop software. Organized, self-motivated, and customer-focused. Bachelor’s Degree preferred but not mandatory. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person