Customer Support Executive (CSE)

Job Title: Customer Support & Response Management Executive

Location: Gurugram (Office-based, 5 days a week)

Gender Requirement: Female

About Nory For You -

Nory is India’s first female fertility care brand, blending science and compassion. Founded by an infertility specialist and a mother, the brand offers clinically tested and reliable fertility care products from digital IVI kits and test strips to fertility-friendly accessories and supplements.

For more details, please visit our website https://www.noryforyou.com/

Position Overview

We are seeking a compassionate, attentive, and efficient Customer Support & Response Management Executive to handle customer queries across platforms. This role requires someone who can communicate with empathy, maintain brand tone, and support individuals dealing with sensitive fertility-related concerns.

*Key Responsibilities*

• Handle customer queries via email, calls, WhatsApp, DMs, marketplace chats, and social media comments.
• Provide accurate product information, troubleshoot issues, and guide customers through their purchase or usage-related queries.
• Respond promptly and professionally, maintaining empathy and sensitivity especially for fertility-related conversations.
• Manage ticketing, escalate issues when needed, and ensure timely closure of cases.
• Track common customer concerns and share insights with product and marketing teams.
• Maintain documentation of customer interactions and follow standard operating procedures.
• Monitor reviews/ratings on marketplaces and ensure brand reputation management.
• Handle replacement/refund requests in coordination with operations and logistics.
• Build strong rapport with customers and provide a caring experience aligned with the brand’s mission.

Ideal Candidate Profile

• Prior experience in customer support, D2C response management, or healthcare/wellness support roles (preferred).
• Excellent written and verbal communication skills in English and Hindi.
• Empathetic, patient, and comfortable speaking with customers dealing with sensitive topics.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, stay organized, and respond promptly.
• Female candidates only (as the role involves sensitive fertility-related communication).

Why Join Us?-

• Be part of a meaningful mission: supporting families in their fertility journey.
• Warm, supportive, and women-led work environment at our Gurugram office.
• Opportunity to directly impact customer experience and brand trust.
• Collaborative culture with room to grow and take ownership.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person