Customer Support Executive (CSE)

0 years

0 - 1 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: Sanganer, Jaipur
Company: Pixellab Media

Job Summary:
Pixellab Media is hiring a Customer Support Executive to manage customer interactions for multiple in-house brands. The role includes handling queries for spiritual jewellery, gifting products, and real estate services. Candidates must be flexible, customer-centric, and able to switch between categories as business needs change.

Key Responsibilities:

  • Provide customer service through calls, WhatsApp, chat, and email.
  • Resolve customer complaints, service requests, and product/order queries.
  • Deliver high-quality support with a focus on customer satisfaction.
  • Manage order tracking, refunds, and replacements for e-commerce categories.
  • Assist leads with real estate inquiries, follow-ups, and basic information sharing.
  • Maintain CRM records, update customer details, and ensure timely follow-up.
  • Collaborate with internal teams for issue resolution and service improvement.
  • Ensure professional communication, problem-solving, and empathy in every interaction.

Skills & Qualifications:

  • Strong communication skills in Hindi & English.
  • Ability to handle multitasking, switching between different brand categories.
  • Experience in customer support, call center, or BPO is a plus.
  • Good command of CRM tools, WhatsApp Business, and email handling.
  • Strong problem-solving skills, patience, and customer-first mindset.
  • Freshers with good communication skills are also encouraged to apply.

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Application Question(s):

  • How many years of experience you have in telecalling?
  • What is your current salary?
  • What is your Expected Salary?

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You