Customer Support Executive (CSE)

About KoinBX:

KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We’ve grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.

Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user experience, and commitment to transparency. With a growing global user base, KoinBX is building a trusted ecosystem where traders and investors can confidently engage with the future of finance.

As we continue to lead the charge in the Web3 revolution, we’d love to have you on board! Join our team of passionate innovators who are pushing boundaries and shaping the future of Web3. Together, we’ll simplify the complex, unlock the inaccessible, and turn the impossible into reality.

Inside KoinBX Customer Success Team

At KoinBX, our Customer Success team is driven by one mission — to help our users make the most of their journey in digital finance. We forge strong relationships, offering personalized support and expert guidance to empower users in achieving their goals. If you're passionate about delivering value and creating standout customer experiences, join us in turning satisfied users into loyal advocates.

Role: Customer Support Executive.

You’ll be diving into these tasks:

• Respond promptly and accurately to customer inquiries via chat, phone, and queries related to account issues, trading concerns, and technical assistance.
• Assist users in platform navigation, including account setup, deposits, withdrawals, and trading functionalities.
• Effectively troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary.
• Maintain a professional and empathetic approach while addressing customer concerns, ensuring an outstanding support experience.
• Stay updated on the latest developments in the cryptocurrency industry and KoinBX’s platform features to provide precise and up-to-date information.
• Collaborate with internal teams, including Compliance, Operations, and Development, to enhance customer experience and resolve feedback efficiently.
• Contribute to refining and improving support processes and documentation to drive efficiency and customer satisfaction.
• Manage high ticket volumes effectively, especially during peak periods.

Bring these HODL-worthy skills to the table:

• Bachelor's degree in any discipline.
• Strong interpersonal and communication skills.
• Excellent verbal and written communication skills in English.
• Excellent computer and typing skills.
• Proficiency in English and Hindi.
• Willingness to work in rotational shifts

Why Join KoinBX?

• Be part of India’s rapidly growing blockchain technology company.
• Contribute to the evolution of the cryptocurrency industry.
• Develop customer-facing technology products for global users.
• Work in a performance-driven environment that values ownership and innovation.
• Gain exposure to cutting-edge technologies with a steep learning curve.
• Experience a meritocratic, transparent, and open work culture.
• High visibility in the global blockchain ecosystem.

Perks & Benefits at KoinBX:

• Exciting and challenging work environment.
• Opportunity to work with highly skilled professionals.
• Team events and celebrations.
• A dynamic and growth-oriented career path. Join us and be a part of the revolution in the cryptocurrency industry!

Job Types: Full-time, Permanent

Work Location: In person