Customer Support Executive (CSE)

Job Description

Job Summary: We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Key Responsibilities: Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e.g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements: Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory): Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. What We Offer: On-the-job training and learning opportunities. A supportive and energetic work environment. Scope for growth within the organization. Job Types: Full-time, Permanent Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person