Customer Support Executive (CSE)

Job Description

About Us: Storeyboard Design, founded in 2016, is a luxury interior design and build firm known for delivering excellence in the industry. With a portfolio of over 200+ successful projects, we redefine high-end living with a focus on ethics, transparency, and trust. www.storeyboarddesign.com Job Title : Customer Support Executive Location : Bangalore Department : Business Development Reports to : Sr. BDM Job Summary : We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about products/services, and ensure a positive customer experience. Key Responsibilities: Make outbound calls to customers and respond to incoming calls. Address customer inquiries, concerns, in a timely and professional manner. Schedule appointments/consultations for the sales or design team. Coordinate internally with design and BD teams for smooth handover of qualified leads. Share brochures, portfolios, or company profiles as needed. Maintain detailed records of customer interactions and transactions. Follow up on customer interactions to ensure satisfaction. Promote products or services when appropriate. Achieve daily/weekly/monthly call and resolution targets. Maintain up-to-date knowledge of company products, services, and policies. Requirements: Minimum qualification: +2 or any graduate. Proven experience in tele-calling, customer support, or a similar role is preferred. Excellent communication skills in English. Strong listening, problem-solving, and interpersonal skills. Basic computer knowledge and proficiency in MS Excel. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Experience: Customer support: 2 years (Required) Sales: 2 years (Preferred) Work Location: In person