Customer Support Executive (India)

Customer Support Executive

Location: Remote (India)

Employment Type: Full-Time

Experience: 2 year minimum

Key Responsibilities

Act as the primary point of contact for customers across channels (email, live chat, social media, and phone).

Resolve customer inquiries regarding orders, customization, shipping, and returns with empathy and precision.

Manage post-purchase communication — ensuring customers are informed, delighted, and retained.

Coordinate with production, design, and logistics teams to resolve escalations swiftly.

Maintain accurate CRM records, ensuring every touchpoint is logged and actionable insights are captured.

Proactively engage customers for reviews, repeat orders, and upsells.

Suggest process improvements that enhance overall customer experience and reduce friction points.

Desired Skills & Competencies

Excellent written and spoken English (U.S. tone preferred).

Strong problem-solving and conflict-resolution abilities.

Experience with CRM tools, order management systems, and omnichannel support platforms (e.g., Shopify, WhatsApp Business, Gmail, Zoho, etc.).

Deep customer empathy — with a bias for action and ownership.

Ability to multitask in a fast-paced, high-growth environment.

Prior experience in D2C/e-commerce or luxury/home décor brands is a plus.

What We Offer

A fast-growing, impact-driven brand with global ambitions.

Dynamic, inclusive culture where your voice matters.

Opportunity to work directly with leadership and shape the CX playbook.

Competitive salary + performance incentives.

Growth path into CX strategy and international operations.