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Jobs in Chennai
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Coal Hospitality
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Customer Support Executive

Customer Support Executive

Coal Hospitality

1 - 3 years

|

1 - 2 Lacs

Posted:1 week ago| Platform:

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Skills Required

Handling Customer Queries Outbound Process Inbound Voice Process BPO Inbound Customer Service Bpo Customer Service Solving Queries Voice Process Voice Support Customer Relationship Spoken English CSE Communicative English Telecalling Customer Care Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

1-3 years of experience in BPO customer service or related field.
Excellent communication skills in English language (spoken & written).
Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
Ability to work effectively under pressure during peak hours or high-volume call periods.

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Coal Hospitality

Hospitality

Denver

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