Customer Support Executive - Chat & Email

Job Brief:

We are a team of driven and passionate colleagues who strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & and challenging projects within an international context.

As a Customer Support- Chat & Email at HNR Tech, you will be responsible for guiding customers through their inquiries while delivering top-tier customer service with every interaction.

Technical & Non-Technical Skills:

• Microsoft Office
• Communication skills

Responsibilities:

• 100% self-learner and motivated.
• Has worked for a US-based process, preferably, for a minimum of 30 months or more.
• Extremely strong vocal & and written English communication skills.
• Preferred education background as 10+2+3 throughout English Medium. Must have Excel, Word, PowerPoint, and the ability to solve analytical issues.
• Ability to make independent decisions & and meet stringent deadlines.
• Analytical mind & and attention to detail.
• Adherence to quality and compliance guidelines.
• Previous experience in sales, customer service, or a related field is preferred.
• Familiarity with CRM systems and online chat tools is a plus.
• Must be dedicated, on time, and have a great ability to multitask as well as handle a large volume of incoming orders/chats, within our contact center.
• Available any 5 days a week and during peak seasons such as Black Friday/Thanksgiving week.
• Experience in a high-volume environment is preferred.

Requirements:

• Engage with customers via live chat, emails responding to inquiries promptly and professionally provide accurate and detailed information about our products and services.
• Assist customers in making purchasing decisions by understanding their needs and offering suitable recommendations.
• Process orders and manage customer interactions efficiently.
• Handle multiple chat & email conversations simultaneously while maintaining a high level of accuracy and service quality.
• Address and resolve customer concerns or issues with a focus on customer satisfaction.
• Collaborate with other team members to share insights and improve sales strategies.
• Meet or exceed individual and team sales targets.
• Keep detailed records of customer interactions and follow up as necessary.

Work Hours:

• US Shift Timing
• 5:30 pm to 7:30 am IST ( Any 9 hours )
• Daylight Saving: 6:30 pm to 8.30 am IST ( Any 9 hours )

Job Location:

• Vasai, Mumbai, Maharashtra ( Onsite )
• Headquarters located in Matunga, Mumbai, Maharashtra, India.

Benefits:

• Inclusive Health Package
• Flexible Working Style
• Diversity and Inclusion
• Learn And Grow
• Balanced Working Life
• Flexible work hours
• Health Insurance
• Any two consecutive days off. ( We operate 24/7)

Equal Opportunities Statement:

HNR Tech is deeply committed to creating a workplace and global community where inclusion is not only valued but prioritized. We’re proud to be an equal-opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit-based or legally protected grounds.

Industry:

IT Services and IT Consulting

Employment Type:

Full-time