Customer Support Executive

HIRING FOR YIAPL ( JEWAR INTERNATIONAL AIRPORT)

*Male Candidates Only*

Job Title: Customer Support Executive for Call Center at YIAPL

Job Overview

Call Center Agent & Social Media Handler

Key Responsibilities:-

CRM (Customer Relationship Management):

• Manage customer queries, complaints, and service requests through CRM tools, emails, calls, and chat platforms.
• Maintain accurate and updated customer records in the CRM system.
• Provide quick resolutions and follow-ups, ensuring customer satisfaction.
• Escalate unresolved issues to relevant departments in a timely manner.
• Generate reports on customer interactions, satisfaction scores, and recurring issues.

ORM (Online Reputation Management):

• Monitor and track brand mentions across social media platforms, review sites, forums, and blogs.
• Respond professionally to customer reviews, ratings, and comments (positive & negative).
• Coordinate with internal teams to resolve issues highlighted online and provide appropriate responses.
• Analyze customer sentiment and prepare regular reports for management.
• Contribute to proactive strategies to enhance the companys online reputation.

Qualifications:-

• Education

  : High School diploma or equivalent is required; additional certifications or degrees in

  customer service, communications, or basic knowledge of aviation/airport operations

  are a plus.

• Experience

  : Prior experience in customer-facing roles especially in

  call centers

  ,

  travel

  ,

  airport

  , or

  airline operations

  is preferred.

• Skills

  :
• Excellent verbal and written communication
• Strong active listening and empathy
• Solid problem-solving and adaptability
• Fluent in multitasking and time management

Note- Seating will be within the YIAPL premises. Preference will be given to male candidates who own aPersonal Vehicle and Passport (Mandatory).

For any query please contact-

• Email id- rishabh@bis.co.in

• Rishabh- 9454150048