Job
Description
Role & responsibilities Create and manage flight bookings efficiently Price itineraries using both published and net fares Review and analyze booking history Display and interpret fare details for published and net fares Generate fare quotes (FQ), including historical tariff displays Interpret and apply fare rules and restrictions Use Fare Shopper (WPNI) to compare fare options Manually override or force specific fares when necessary Handle ghost and passive bookings Process meal requests and special service requests (SSR) Verify and apply minimum connecting times Manage name corrections and updates Add remarks, OSI messages, and passport details to PNRs Assign seats and add ancillary services Identify and compare fare families (branded fares), including whats included in each Manage and process queues Adjust passenger count in existing bookings Handle complex itineraries like open-jaw and round-the-world trips Manage schedule changes, unconfirmed segments, and other disruptions Rebook segments in different classes or dates as needed Coordinate travel for unaccompanied minors Provide special assistance services (wheelchairs, special meals, etc.) Preferred candidate profile Minimum 24 years of experience in travel reservation and ticketing, preferably using GDS platforms (Amadeus, Galileo, Sabre, etc.) Strong knowledge of airfare structures, fare rules, and pricing (published and net fares) Hands-on experience in PNR creation, fare quoting, seat assignment, SSR/OSI handling, and passport data entry Familiarity with fare families, branded fares, and ancillary services Proficient in managing special service requests (e.g., meals, wheelchairs, unaccompanied minors) Ability to handle complex itineraries (Open Jaw, RTW, schedule changes, multi-class bookings) Strong problem-solving and decision-making skills, especially in rebooking and fare overrides Comfortable working with ghost/passive segments and managing queues Attention to detail and ability to work independently under minimal supervision Excellent communication and customer service skills
