Role & responsibilities Handling queries related to reservations, ticketing and other functional areas of Amadeus Creation and Issuance of tickets on Amadeus system Cancellation, reissue, refund, void etc. Any other tasks and duties as may be required by time to time. Mode of Service: On Call, Chat and Email. Preferred candidate profile Good Communication in English & Hindi must. Experience in travel industry with the working knowledge of Amadeus or other GDS is mandatory. Should match the Qualification Requirements.
Role & responsibilities Create and manage flight bookings efficiently Price itineraries using both published and net fares Review and analyze booking history Display and interpret fare details for published and net fares Generate fare quotes (FQ), including historical tariff displays Interpret and apply fare rules and restrictions Use Fare Shopper (WPNI) to compare fare options Manually override or force specific fares when necessary Handle ghost and passive bookings Process meal requests and special service requests (SSR) Verify and apply minimum connecting times Manage name corrections and updates Add remarks, OSI messages, and passport details to PNRs Assign seats and add ancillary services Identify and compare fare families (branded fares), including whats included in each Manage and process queues Adjust passenger count in existing bookings Handle complex itineraries like open-jaw and round-the-world trips Manage schedule changes, unconfirmed segments, and other disruptions Rebook segments in different classes or dates as needed Coordinate travel for unaccompanied minors Provide special assistance services (wheelchairs, special meals, etc.) Preferred candidate profile Minimum 24 years of experience in travel reservation and ticketing, preferably using GDS platforms (Amadeus, Galileo, Sabre, etc.) Strong knowledge of airfare structures, fare rules, and pricing (published and net fares) Hands-on experience in PNR creation, fare quoting, seat assignment, SSR/OSI handling, and passport data entry Familiarity with fare families, branded fares, and ancillary services Proficient in managing special service requests (e.g., meals, wheelchairs, unaccompanied minors) Ability to handle complex itineraries (Open Jaw, RTW, schedule changes, multi-class bookings) Strong problem-solving and decision-making skills, especially in rebooking and fare overrides Comfortable working with ghost/passive segments and managing queues Attention to detail and ability to work independently under minimal supervision Excellent communication and customer service skills
Overview As a key member of our Product Management organization, you will work alongside product managers, UI\UX designers, researchers and business stakeholders to define cutting edge products for the outplacement market. Gathering input from across the organization and around the globe, you will rely on your keen analytical abilities to synthesize, distill and translate business requirements into detailed product specifications (user stories) for our development teams. What You Will Do Collaborate with internal and external stakeholders to elicit and evaluate business needs, processes and requirements from a variety of user viewpoints. Draft, validate and finalize detailed product requirements (user stories) with precise and accurate acceptance criteria to be consumed by our development and QA teams. Design effective processes and workflows that can be implemented with minimal disruption to supporting systems. Coordinate and collaborate with product, design, development and QA to ensure that documented requirements are understood by the team. Collaborate with Product Owners to manage, groom and prioritize the product backlog. Monitor the progress of our development sprints and answer clarifying questions for the developers as necessary. Monitor and measure the effectiveness of deliverables post-implementation to ensure appropriateness and take a leadership role in facilitating ongoing process improvements. Skills You Will Need Bachelors Degree or equivalent experience 6+ years of business analysis experience working for a B2B software organization (global experience a strong plus) 4+ years of experience working with agile development methodologies Highly collaborative team player capable of building strong relationships across the organization. Excellent written and verbal communication skills. Prior working experience with Airline or Travel domain is a plus Collaborative, team oriented, positive and flexible attitude Role & responsibilities Preferred candidate profile
Fresher needed for software development.
HIRING FOR YIAPL ( JEWAR INTERNATIONAL AIRPORT) *Male Candidates Only* Job Title: Customer Support Executive for Call Center at YIAPL Job Overview As a Call Center Agent & Social Media Handler , you are the frontline voice of our company. You'll deliver exceptional service through clear communication, empathy, and efficient problem-solving, while also leveraging social media platforms to analyze data, improve customer experiences, and build strategy. Key Responsibilities:- CRM (Customer Relationship Management): Manage customer queries, complaints, and service requests through CRM tools, emails, calls, and chat platforms. Maintain accurate and updated customer records in the CRM system. Provide quick resolutions and follow-ups, ensuring customer satisfaction. Escalate unresolved issues to relevant departments in a timely manner. Generate reports on customer interactions, satisfaction scores, and recurring issues. ORM (Online Reputation Management): Monitor and track brand mentions across social media platforms, review sites, forums, and blogs. Respond professionally to customer reviews, ratings, and comments (positive & negative). Coordinate with internal teams to resolve issues highlighted online and provide appropriate responses. Analyze customer sentiment and prepare regular reports for management. Contribute to proactive strategies to enhance the companys online reputation. Qualifications:- Education : High School diploma or equivalent is required; additional certifications or degrees in customer service, communications, or basic knowledge of aviation/airport operations are a plus. Experience : Prior experience in customer-facing roles especially in call centers , travel , airport , or airline operations is preferred. Skills : Excellent verbal and written communication Strong active listening and empathy Solid problem-solving and adaptability Fluent in multitasking and time management Note- Seating will be within the YIAPL premises. Preference will be given to male candidates who own a Personal Vehicle and Passport (Mandatory) . For any query please contact- Email id- rishabh@bis.co.in Rishabh- 9454150048
HIRING FOR YIAPL ( JEWAR INTERNATIONAL AIRPORT) *Male Candidates Only* Job Title: Customer Support Executive for Call Center at YIAPL Job Overview As a Call Center Agent & Social Media Handler (Mandate) , you are the frontline voice of our company. You'll deliver exceptional service through clear communication, empathy, and efficient problem-solving, while also leveraging social media platforms to analyze data, improve customer experiences, and build strategy. Key Responsibilities:- CRM (Customer Relationship Management): Manage customer queries, complaints, and service requests through CRM tools, emails, calls, and chat platforms. Maintain accurate and updated customer records in the CRM system. Provide quick resolutions and follow-ups, ensuring customer satisfaction. Escalate unresolved issues to relevant departments in a timely manner. Generate reports on customer interactions, satisfaction scores, and recurring issues. ORM (Online Reputation Management): Monitor and track brand mentions across social media platforms, review sites, forums, and blogs. Respond professionally to customer reviews, ratings, and comments (positive & negative). Coordinate with internal teams to resolve issues highlighted online and provide appropriate responses. Analyze customer sentiment and prepare regular reports for management. Contribute to proactive strategies to enhance the companys online reputation. Qualifications:- Education : High School diploma or equivalent is required; additional certifications or degrees in customer service, communications, or basic knowledge of aviation/airport operations are a plus. Experience : Prior experience in customer-facing roles especially in call centers , travel , airport , or airline operations is preferred. Skills : Excellent verbal and written communication Strong active listening and empathy Solid problem-solving and adaptability Fluent in multitasking and time management Note- Seating will be within the YIAPL premises. Preference will be given to male candidates who own a Personal Vehicle and Passport (Mandatory) . For any query please contact- Email id- rishabh@bis.co.in Rishabh- 9454150048
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