Job Description

Job Title: Customer Support Executive (Multilingual) Company: Deconstruct Location: HSR Layout Shift Timing: 10:00 AM – 7:00 PM Week Off: Rotational Job Type: Full-Time About Deconstruct: Deconstruct is a dynamic and fast-growing brand committed to delivering high-quality skincare solutions rooted in transparency and science. We value exceptional customer experiences and are looking for talented individuals to join our support team and be the voice of Deconstruct for our valued customers. Role Overview: We are hiring passionate and customer-centric Customer Support Executives who are fluent in English, Hindi, and any two regional languages. This role is essential in helping our customers with product inquiries, order support, and general assistance, ensuring every interaction reflects the care and quality Deconstruct stands for. Key Responsibilities: ● Interact with customers via calls, emails, or chats to resolve queries and provide accurate information. ● Address order-related issues, product inquiries, and other support needs with professionalism and empathy. ● Maintain records of interactions and escalate issues when necessary. ● Collaborate with internal teams to ensure prompt and effective resolutions. ● Maintain service quality standards and meet performance metrics (TAT, CSAT, etc.). Language Requirements: ● Mandatory: Fluent in English and Hindi ● Plus any two: Regional languages such as Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Malayalam, etc. What We're Looking For: ● Excellent communication skills – both verbal and written. ● Prior experience in a customer service role preferred (0.5 – 1 year); freshers with strong language skills are welcome to apply. ● Ability to multitask and handle pressure in a fast-paced environment. ● Strong problem-solving skills with a customer-first mindset. ● Basic knowledge of computer systems and customer service tools. Perks & Benefits: ● Incentives and performance-based bonuses ● Friendly and growth-focused work culture ● Opportunity to work with one of the most trusted skincare brands in India