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Airvincible Private Limited
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Customer Support Executive

Customer Support Executive

Airvincible Private Limited

0 years

|

1 - 2 Lacs

indore madhya pradesh india

Posted:17 hours ago| Platform: Foundit logo

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Skills Required

crm software data entry troubleshooting customer service email management phone etiquette conflict resolution time management team collaboration product knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking enthusiastic and motivated freshers/entry-level candidates for the position of Customer Support Executive. In this role, you will be the first point of contact for our customers, providing them with the support and assistance they need to ensure a positive experience with our products and services.

Responsibilities

Provide exceptional customer service and support to clients via phone, email, and chat.
Resolve customer inquiries and complaints efficiently and effectively.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve customer service processes.
Assist in product knowledge training sessions for new team members.
Identify and escalate priority issues to the appropriate teams.
Follow up with customers to ensure their issues are resolved.

Skills and Qualifications

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software and CRM systems.
Ability to handle difficult situations and provide solutions.
Good organizational and multitasking skills.
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
A positive attitude and a passion for helping customers.

More Jobs at Airvincible Private Limited

Customer Support Executive

indore, madhya pradesh, india

Experience: Not specified

INR 1 - 2 Lacs

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Airvincible Private Limited

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