Customer Support Engineer

Job Description

Position: Customer Experience Engineer (Ahmedabad | WFO)Experience: 2–4 Years We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals. 🔧 Key Responsibilities: Provide technical support and issue resolutionHandle tickets via ITSM and meet SLA targetsTroubleshoot using Linux, networking, and virtual environmentsMaintain documentation and RCA reportsEnsure a collaborative team environment✅ Skills Required: Application support experienceProficiency in Linux, Networking, and basic DB knowledgeStrong communication and problem-solving skillsPositive, customer-first attitude ⭐️ Nice to Have: RedHat / DB / Microsoft Admin CertificationsExperience with SLA, escalations, and time-series databases.