Customer Support Engineer

Onemind Services LLC

0 years

0 Lacs

surat gujarat india

Posted:1 day ago| Platform:

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Skills Required

support network chat sharepoint onedrive licensing storage dhcp tcp ip vpn resolve networking communication documentation troubleshooting azure certifications

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

Customer Support Engineer

Responsibilities

Provide
frontline technical support
via chat, email, and phone.
Troubleshoot
Office 365
(Outlook, Teams, SharePoint, OneDrive, licensing & access issues).
Support
cloud platforms
(Home Grown – VM setup, storage, connectivity).
Assist with
network fundamentals
(DNS, DHCP, TCP/IP, VPN, LAN/WAN).
Manage support tickets, document resolutions, and update knowledge base.
Work closely with internal teams to resolve escalated issues.
Ensure a
top-tier customer experience
with timely responses and solutions.

Requirements

Graduate degree in
Computer Science, IT, or related field
.
Experience in
customer/technical support
.
Knowledge of
Office 365 administration
and
cloud platforms
.
Familiarity with
basic networking concepts
.
Strong communication, documentation, and troubleshooting skills.
Ability to
multi-task
in a fast-paced environment.
Willingness to work
night shifts and weekends
.

Good to Have

Experience with
ticketing systems
(ManageEngine, HaloPSA).
Knowledge of
Active Directory / Azure AD
.
Certifications:
Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA
.

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