This is a remote position. We seek a proactive and experienced Scrum Master to join our agile team. As a Scrum Master, you will oversee the scrum and development team, ensuring that our projects remain on track and align with business goals. Your role will facilitate communication, enhance team dynamics, and optimize productivity and efficiency. Requirements Key Responsibilities: Facilitate daily scrum, sprint planning, sprint demo, and retrospective meetings. Support and educate the Product Owner, especially concerning refining and managing the product backlog. Remove impediments or guide the team to remove obstacles by fostering collaboration and improving the development team's efficiency. Build a trusting and safe environment where problems can be raised and resolved. Facilitate getting the work done without coercion, assigning, or dictating the work. Assist with internal and external communication, improving transparency, and radiating information. Support and coach the team in its agile adoption and help lead the organization in its scrum maturity. Qualifications: 3-5 years of experience as a Scrum Master managing a large team. Strong knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc. Excellent skills in communication, facilitation, conflict resolution, and coaching. Scrum Master certification (CSM, PSM I) is highly desirable. Bachelor’s degree in Computer Science, Business, or a related field. Benefits Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional growth and advancement. Flexible working hours and remote work options. Dynamic and supportive work environment. Onemind Services is an Equal Opportunity Employer committed to diversity and inclusion in the workplac Show more Show less
This is a remote position. CLOUD DNS ENGINEER We are seeking a highly skilled and motivated DNS Specialist to join our team. The ideal candidate will have extensive expertise in managing DNS environments across cloud platforms, on-premises infrastructure, and external hosting services. This individual will play a critical role in configuring and optimizing DNS settings, troubleshooting issues, and ensuring the seamless operation of our DNS ecosystem. Key Responsibilities Manage and troubleshoot DNS environments across cloud platforms (AWS, Azure, GCP) and on-premises solutions. Configure and maintain AWS Route 53, Azure DNS, and Google Cloud DNS services. Oversee on-premises DNS, including Microsoft DNS (AD-integrated DNS), Bind, and DNSMASQ. Work with external hosting services such as Akamai, OpenDNS, and UltraDNS. Maintain robust knowledge of IPv4/IPv6 networking and ensure proper configuration and client support. Handle DHCP configurations and resolve related issues. Investigate domain ownership using tools like whois, DomainTools, and others. Manage domain registration and hosting services, including CSC and UltraDNS. Utilize DDI management tools like Micetro to optimize DNS operations. Collaborate with stakeholders to run POCs and manage projects. Monitor and analyze DNS traffic flows, including load balancer and firewall interactions. Utilize monitoring tools such as LogicMonitor, SCOM, and Cribl to ensure optimal performance. Required AWS Certified Solutions Architect – Associate Microsoft Certified: Azure Administrator Associate (AZ-104) Cisco Certified Network Professional (CCNP) Good to have Certifications Google Cloud Certified – Professional Cloud Network Engineer Microsoft Certified: Windows Server Hybrid Administrator Associate Requirements Required Qualifications Extensive experience with DNS environments in both cloud and on-premises platforms. Solid understanding of IPv4 (CIDR, etc.); familiarity with IPv6 is a plus. Strong DNS troubleshooting skills, including diagnostics to confirm or rule out DNS issues. Registrar and domain hosting knowledge with tools like CSC, UltraDNS, etc. Familiarity with DDI tools (Bluecat, Infoblox, Efficient IP) and monitoring tools (Logic Monitor, SCOM, etc.). Good communication skills to collaborate effectively across teams. Preferred Qualifications Knowledge of Akamai and similar hosting services. Show more Show less
This is a remote position. We seek a highly skilled Infrastructure Engineer with a strong background in Microsoft Azure, On-Premises Active Directory, and advanced DNS/DHCP/IPAM systems. The ideal candidate will possess an in-depth understanding of all DNS record types and connectivity across hybrid environments, with demonstrated hands-on experience in Infoblox, BlueCat, and other leading DDI platforms. This role requires managing and optimizing enterprise-scale environments, troubleshooting complex networking issues, and contributing to architecture and strategy discussions. Key Responsibilities: Manage and maintain Azure AD and on-premises Active Directory environments. Administer and optimize DNS, DHCP, and IPAM services across hybrid infrastructures. Configure and troubleshoot all DNS record types (A, AAAA, PTR, CNAME, NS, MX, SRV, TXT, SOA, Glue Records, etc.). Integrate and manage enterprise DDI platforms such as Infoblox, BlueCat, or equivalent. Implement and maintain IP address management policies and structure. Monitor DNS/DHCP health and performance across multi-site environments. Ensure high availability and fault tolerance of AD/DNS/DHCP services. Participate in root cause analysis and develop documentation for incident resolution and processes. Collaborate with security teams to implement DNS security practices such as DNSSEC and DNS filtering. Design and implement forward/reverse DNS zones and replication strategies. Participate in migrations, integrations, and upgrades of directory and DDI services. Develop scripts and automation solutions for DNS/IPAM management (PowerShell preferred). Requirements Mandatory Skills: 3–5 years of hands-on experience with Microsoft Active Directory and Azure AD. Expertise in enterprise DNS, DHCP, and IPAM in large-scale, complex environments. Deep knowledge of all DNS record types and their use cases. Strong understanding of networking fundamentals, connectivity, and hybrid integrations. Experience with Infoblox, BlueCat, or other enterprise-grade DDI platforms. Preferred Skills: Proficiency with PowerShell, Python, or other automation scripting. Familiarity with DNS traffic routing, Anycast, load balancing, and global failover. Experience with DNS security protocols and mitigations (e.g., DNSSEC, RPZ, DoH/DoT). Understanding of hybrid cloud setups and integration challenges. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Infoblox Certified DNS Specialist (CDS) BlueCat Certified IPAM Specialist CompTIA Network+ or CCNA Soft Skills: Strong problem-solving and troubleshooting skills. Excellent communication and collaboration abilities. Ability to document technical processes and lead technical discussions. Show more Show less
Job Description To provide a high level of technical support across the company, both internal and external customers. To continually innovate to ensure CML(Cloudmylab) is offering its customers the best level of service. You should be able to communicate through many channels communication Main Responsibilities Automation with Ansible – Automate business processes with Ansible playbooks. Provide Ansible consultation and support to our end customers. Deploy, maintain, and manage Ansible Automation Platform (AAP). Work with Ansible Navigator, Private Automation Hub, Ansible Roles, and Execution Environments. Perform backup and restore of Ansible Automation Platform in cloud environments. Should be able to work on POCs/Blueprints and write excellent design documentation of the solution. Taking ownership of technical issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. Working with our Development group to resolve more advanced issues, when necessary. Linux Administration – Manage and troubleshoot Linux-based systems. AWS Infrastructure Management – Work with EC2 instances, secret keys, SSL management, IAM permissions, Lambda functions, and Fargate. Containerization & Orchestration – Manage Docker, Podman, Kubernetes, and container registries. Security & Authentication – Handle SSH key management, SSL certificates, and authentication mechanisms. Scripting & Development – Write basic Python scripts for DevOps automation and work with Bash scripting. CI/CD & GitHub – Configure and manage GitHub Runners, CI/CD pipelines, and GitHub Workflows. Network & Inventory Management – Understanding of NetBox for managing network infrastructure. Requirements Requirements: 1-2 years of hands-on experience in DevOps, Cloud, or Infrastructure Automation Strong understanding of Linux system administration. Experience working with AWS services like EC2, Lambda, and Fargate. Familiarity with Ansible Automation Platform, including deployment, maintenance, backup, and restore. Knowledge of Docker, Podman, and Kubernetes. Experience with GitHub Actions, CI/CD Pipelines, and automation tools. Basic programming skills in Python and scripting in Bash. Understanding of SSH key-based authentication and SSL certificate management. Knowledge of container registries and managing images securely. Familiarity with NetBox for network infrastructure tracking. Certifications in Redhat Ansible, Linux, AWS or Kubernetes are a plus. Must Have CCNA/CCNP Knowledge of python or any other equivalent programming languages. Hands of experience in DevOps principles. Good working knowledge of TCP/IP Networking Microsoft Client and Server Operating Systems Basic Linux Skills Excellent organizational, written, and oral communication skills Green Background (All Candidates will go through a background check) Problem-Solving skills Excellent Documentation Skills Good to Have: Advanced Linux Networking Knowledge of Terraform Cisco Networking and Datacenter Benefits Employee Benefits Great Incentive Plans Remote work/Work from Home Options The US-based company with Off-shore Development Center in India Job stability: We have been doing this for 5 Years with Clients like Disney, US waters, Show more Show less
We are seeking an Automation Engineer to join our team, responsible for building and maintaining automation solutions for infrastructure deployment, configuration management, and operational workflows. The ideal candidate should have hands-on experience with cloud platforms, automation tools, and scripting languages to streamline infrastructure provisioning and management. Responsibilities Design, develop, and maintain automation workflows using **Terraform**, **Ansible**, and other configuration management tools. Manage and optimize **OpenStack** environments for scalable infrastructure deployment. Work with Kubernetes (**K8s**) for containerized workloads and orchestration. Develop and maintain automation scripts in **Python** to improve operational efficiency. Implement and manage **virtualization solutions** including **VMware** and **VDI** environments. Apply **IP networking and related technologies** in automation workflows for network reliability and performance. Integrate automation with monitoring, logging, and alerting systems for proactive issue resolution. Utilize **Git/GitHub** for version control, collaboration, and maintaining automation scripts and infrastructure as code. Requirements Required Qualifications Hands-on experience with **OpenStack, Terraform, and Ansible**. Strong knowledge of **virtualization concepts**, including **VMware and VDI**. Proficiency in **Python** for scripting and automation. Understanding of **IP networking** and its application in infrastructure automation. Experience with **Git/GitHub** for source control and workflow management. Preferred Qualifications: Experience with **Kubernetes (K8s)** and container orchestration. Familiarity with **bare-metal compute management** (e.g., **Redfish API**). Knowledge of **SaltStack** for infrastructure automation. Experience with **Elastic Stack** for logging and monitoring. Background in **networking** and infrastructure design. Bonus Skills: Experience with **network automation** and advanced networking concepts. Understanding of **hardware management** and provisioning at scale. If you are passionate about automation and infrastructure-as-code, we'd love to hear from you! Apply now to be part of a dynamic team driving cutting-edge automation solutions. Show more Show less
This is a remote position. We are seeking a Pre-Sales Engineer with expertise in public and private cloud sizing, disaster recovery solutions (Veeam and Zerto), edge networking (firewalls, SD-WAN), and workload assessments. The ideal candidate will leverage tools like RV Tools, Turbonomic, Live Optics, and cloud cost optimization platforms to assess workloads, build solutions, and support the sales process by creating RFPs, pricing models, and technical proposals. Key Responsibilities: Cloud & Workload Sizing: Assess on-premise and cloud workloads using tools like RV Tools, Turbonomic,Live Optics, and CloudHealth to determine optimal sizing and cost efficiencies. Design and size public, private, and hybrid cloud solutions (AWS, Azure, VMware, OpenStack) for performance and cost optimization. Provide capacity planning, rightsizing, and cloud cost estimations using Turbonomic, AWS Cost Explorer, and Azure Pricing Calculator. Disaster Recovery & Business Continuity: Architect disaster recovery solutions using Veeam and Zerto for replication, failover, and business continuity. Design RPO/RTO-aligned DR strategies for enterprise workloads across multi-cloud and on-premise environments. Edge Networking & Security: Design edge network solutions, including firewalls (Cisco, Palo Alto, Fortinet), SD-WAN, and security frameworks. Assess security posture and recommend zero-trust architectures, segmentation, and VPN/remote access solutions. Pre-Sales & Solution Design: Conduct workload assessments, performance benchmarks, and infrastructure discovery using RV Tools, Live Optics, and Turbonomic. Develop technical proposals, RFP responses, and pricing models for managed services and cloud migrations. Engage with customers, sales teams, and vendors to design customized solutions that align with business and technical requirements. Provide technical presentations, proof-of-concepts (PoCs), and demonstrations for cloud, DR, and networking solutions. Work with vendors to ensure the best-fit solutions for clients in Canada and India. Requirements Required Skills & Experience: 3+ years of experience in Pre-Sales, Solution Architecture, or Technical Consulting for a Managed Services Provider (MSP) or Cloud Services Provider (CSP). Strong hands-on experience with public/private cloud sizing (AWS, Azure, VMware, OpenStack). Expertise in workload assessment tools such as RV Tools, Turbonomic, Live Optics, CloudHealth, AWS Cost Explorer, or Azure Migrate. Strong background in disaster recovery (DR) and backup solutions using Veeam and Zerto. Experience in edge networking, firewalls (Cisco, Palo Alto, Fortinet), and security architectures. Ability to translate technical solutions into business benefits and communicate effectively with stakeholders. Experience in creating RFPs, technical proposals, and pricing quotes for managed services. Strong problem-solving and analytical skills with a customer-centric approach. Preferred Qualifications: Certifications such as AWS Solutions Architect, Azure Solutions Architect, Veeam Certified Engineer, Zerto Certified Professional, or firewall/security certifications (CCNP, PCNSE, NSE, etc.). Experience with hybrid cloud and multi-cloud strategies. Knowledge of Infrastructure as Code (Terraform, Ansible) and automation tools. Familiarity with ITSM and monitoring platforms (ServiceNow, Splunk, Elastic, etc.). Benefits Competitive Bonus/Incentive plans. Remote work options. Stability (8 years of service, notable clients: Disney, US Federal and State Department, Nintendo, McDonald's.) Career growth opportunities. Paid Technology certifications (CCNA-CCIE/VMWARE/Fortinet/Palo alto). Rewards and recognition programs. Comprehensive Healthcare Plans 18 paid holidays. Rotational shifts.
We are looking for a skilled iOS Developer to join our dynamic team in Gurgaon, Haryana, and work on an existing mobile application. As an iOS Developer, you will be responsible for developing and maintaining iOS applications using Swift and Objective-C. You should have a strong command of these programming languages and experience with modern development frameworks and methodologies. Collaboration with product and design teams to deliver top-notch mobile experiences will be a key aspect of your role. Your key responsibilities will include implementing features based on architectural patterns like MVC and MVVM, managing and optimizing background tasks and multi-threading using GCD, collaborating with cross-functional teams to define and ship new features, integrating backend services using RESTful APIs, and refactoring and optimizing existing codebases for performance and scalability. Additionally, you will work with iOS frameworks such as Core Data and Core Animation, implement push notifications using services like Google Firebase and Apple Push Services, and stay updated with new technology trends to continuously improve your skills. To be successful in this role, you should have a Bachelor's degree in computer science or a related field, along with 3-5 years of proven experience in iOS development. Strong logical skills, problem-solving abilities, and experience with GCD, RESTful APIs, and software design patterns are essential. Proficiency in code versioning tools like Git, experience with CI/CD pipelines, and excitement for learning new technologies are also preferred qualifications. In return, we offer competitive bonus/incentive plans, remote work options, stability with notable clients, career growth opportunities, paid technology certifications, rewards and recognition programs, comprehensive healthcare plans, a supportive work environment, 18 paid holidays, and rotational shifts. Join us to be a part of our innovative team and contribute to the development of cutting-edge mobile applications.,
Company Overview: Onemind Cloud Services Pvt. Ltd., a subsidiary of Onemind Services LLC based in California, United States, is a dynamic provider of cloud services. Located in Gurgaon, we are renowned for our innovative solutions and commitment to excellence. We are inviting applications for the role of Manager, Accounting to lead our financial operations in both the Indian and US markets. Job Description: We are seeking a Manager, Accounting, skilled in managing financial operations for both US and Indian markets, including bookkeeping, payroll, budgeting, tax planning, and GST compliance. The role demands a highly organized, detail-oriented professional capable of managing various financial tasks and ensuring compliance with governmental regulations in both countries. Key Responsibilities: Oversee daily bookkeeping activities for both US and Indian operations using tools such as Xero, Gusto, and Zoho Books. Manage payroll processes, ensuring compliance with legal standards in both the US and India. Develop and maintain budgets, providing regular reports and forecasts for both markets. Lead strategic tax planning and preparation, complying with local, state, and governmental regulations in the US and India. Ensure GST compliance for Indian operations and equivalent tax compliance for US operations. Supervise accounts receivable processes in both countries to ensure efficient collection and recording. Implement and uphold financial controls and policies applicable in both the US and India. Collaborate across departments to enhance financial procedures and efficiency in both markets. Provide financial analysis and advice to support business decisions in both the US and Indian contexts. Requirements Qualifications: CPA or CA certification. A minimum of 3 years of experience in accounting, with a focus on bookkeeping, payroll, and taxation for both US and Indian markets. Proficiency in accounting software such as Xero, Gusto, and Zoho Books. Extensive knowledge of GST regulations in India and corresponding tax regulations in the US. Excellent analytical, organizational, and communication skills. Ability to work effectively both independently and as part of a team. Benefits Benefits: Competitive salary package between INR 7-10 Lacs per annum. Performance-based bonuses. Opportunities for professional development in a multinational company. A collaborative and dynamic work environment.
Position Overview: We are seeking a highly skilled NOC Security & Backup/Disaster Recovery Engineer to join our team. This role is responsible for ensuring the availability, reliability, and security of our customers’ IT infrastructure, including networks, systems, and storage environments. The ideal candidate will combine expertise in network operations , security monitoring , and backup/disaster recovery to provide 24x7x365 support, resolve incidents, and ensure business continuity. Responsibilities Provide first-level 24x7x365 escalation support for OneMind and its customers. Monitor, troubleshoot, and maintain network, server, and storage infrastructure using tools such as ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365 and Halo PSA . Answer customer calls and deliver a high level of technical support and customer service . Diagnose and resolve issues across Windows, Unix, and Linux environments . Configure, operate, and upgrade routers, switches, and firewalls , including IOS upgrades. Maintain and optimize network protocols (LAN/WAN, TCP/IP, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security). Administer and monitor enterprise backup solutions (e.g., Veeam, Commvault, NetBackup, or equivalent). Execute, test, and document backup and disaster recovery (DR) plans , ensuring compliance with defined RTO/RPO objectives. Conduct backup integrity checks and perform periodic test restores to validate disaster recovery readiness. Monitor storage performance, replication, and capacity to ensure optimal uptime. Respond to and escalate security incidents in line with NOC processes and security policies. Use remote administration tools ( Terminal Server, Remote Desktop, Telnet, SSH ) to diagnose and remediate issues. Create detailed documentation of calls, incidents, backup logs, and system changes . Requirements Requirements Strong technical knowledge of networking, operating systems, and storage infrastructure . Proficiency in IP networking fundamentals (LAN/WAN, TCP/IP, DHCP, DNS, TFTP, FTP). Experience with enterprise backup and disaster recovery solutions . Familiarity with network security principles and incident response practices. Ability to monitor performance metrics and recommend improvements. Strong troubleshooting skills for hardware, software, and network issues . Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Preferred Qualification Cisco Certified Network Associate (CCNA) or higher certification. Certification in Backup & Disaster Recovery or Business Continuity Planning (BCP) preferred. Experience with storage replication technologies and high-availability solutions. Prior experience in a Network Operations Center (NOC) environment with 1-3 years of experience. Willingness to participate in on-call rotations and respond to emergencies promptly. Benefits Benefits: Attractive bonus/incentive plans and comprehensive healthcare coverage. Flexible remote work options and a supportive, dynamic work environment. Stable career opportunities with room for growth and paid certifications. Generous rewards and recognition programs, plus 18 paid holidays.
Company Overview: Onemind Cloud Services Pvt. Ltd., a subsidiary of Onemind Services LLC based in California, United States, is a dynamic provider of cloud services. Located in Gurgaon, we are renowned for our innovative solutions and commitment to excellence. We are inviting applications for the role of Manager, Accounting to lead our financial operations in both the Indian and US markets. Job Description: We are seeking a Manager, Accounting, skilled in managing financial operations for both US and Indian markets, including bookkeeping, payroll, budgeting, tax planning, and GST compliance. The role demands a highly organized, detail-oriented professional capable of managing various financial tasks and ensuring compliance with governmental regulations in both countries. Key Responsibilities: Oversee daily bookkeeping activities for both US and Indian operations using tools such as Xero, Gusto, and Zoho Books. Manage payroll processes, ensuring compliance with legal standards in both the US and India. Develop and maintain budgets, providing regular reports and forecasts for both markets. Lead strategic tax planning and preparation, complying with local, state, and governmental regulations in the US and India. Ensure GST compliance for Indian operations and equivalent tax compliance for US operations. Supervise accounts receivable processes in both countries to ensure efficient collection and recording. Implement and uphold financial controls and policies applicable in both the US and India. Collaborate across departments to enhance financial procedures and efficiency in both markets. Provide financial analysis and advice to support business decisions in both the US and Indian contexts. Qualifications: CPA or CA certification. A minimum of 3 years of experience in accounting, with a focus on bookkeeping, payroll, and taxation for both US and Indian markets. Proficiency in accounting software such as Xero, Gusto, and Zoho Books. Extensive knowledge of GST regulations in India and corresponding tax regulations in the US. Excellent analytical, organizational, and communication skills. Ability to work effectively both independently and as part of a team. Benefits: Competitive salary package between INR 7-12 Lacs per annum. Performance-based bonuses. Opportunities for professional development in a multinational company. A collaborative and dynamic work environment.
Role Summary We are seeking a highly skilled NOC Security & Backup/Disaster Recovery Engineer to join our team. This role is responsible for ensuring the availability, reliability, and security of our customers’ IT infrastructure, including networks, systems, and storage environments. The ideal candidate will combine expertise in network operations , security monitoring , and backup/disaster recovery to provide 24x7x365 support, resolve incidents, and ensure business continuity. Key Responsibilities Provide first-level 24x7x365 escalation support for OneMind and its customers. Monitor, troubleshoot, and maintain network, server, and storage infrastructure using tools such as ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365 and Halo PSA . Answer customer calls and deliver a high level of technical support and customer service . Diagnose and resolve issues across Windows, Unix, and Linux environments . Configure, operate, and upgrade routers, switches, and firewalls , including IOS upgrades. Maintain and optimize network protocols (LAN/WAN, TCP/IP, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security). Administer and monitor enterprise backup solutions (e.g., Veeam, Commvault, NetBackup, or equivalent). Execute, test, and document backup and disaster recovery (DR) plans , ensuring compliance with defined RTO/RPO objectives. Conduct backup integrity checks and perform periodic test restores to validate disaster recovery readiness. Monitor storage performance, replication, and capacity to ensure optimal uptime. Respond to and escalate security incidents in line with NOC processes and security policies. Use remote administration tools ( Terminal Server, Remote Desktop, Telnet, SSH ) to diagnose and remediate issues. Create detailed documentation of calls, incidents, backup logs, and system changes . Required Skills & Experience Strong technical knowledge of networking, operating systems, and storage infrastructure . Proficiency in IP networking fundamentals (LAN/WAN, TCP/IP, DHCP, DNS, TFTP, FTP). Experience with enterprise backup and disaster recovery solutions . Familiarity with network security principles and incident response practices. Ability to monitor performance metrics and recommend improvements. Strong troubleshooting skills for hardware, software, and network issues . Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Preferred Qualifications Cisco Certified Network Associate (CCNA) or higher certification. Certification in Backup & Disaster Recovery or Business Continuity Planning (BCP) preferred. Experience with storage replication technologies and high-availability solutions. Prior experience in a Network Operations Center (NOC) environment with 1-3 years of experience. Willingness to participate in on-call rotations and respond to emergencies promptly.
Job Summary: We are seeking a skilled and customer-focused Azure Support Engineer with strong knowledge of Microsoft Azure and a solid understanding of cloud service offerings to join our Onemind Cloud Services Team. In this role, you will be responsible for providing technical support for Azure services, troubleshooting issues, and helping our clients optimize their cloud environments. You will serve as a key resource for resolving complex Azure-related problems and advising on cloud strategy and best practices. Key Responsibilities: Provide technical support for Azure-based services and resources (VMs, storage, networking, databases, etc.). Troubleshoot and resolve Azure-related incidents, performance issues, and service outages. Guide internal teams and external clients on Azure architecture, service offerings, and platform capabilities. Assist in the implementation and configuration of Azure services based on business and technical requirements. Monitor and respond to security alerts and incidents. Escalate issues to manager or engineering teams when necessary. Required Skills & Qualifications: College degree in a related field or practical experience in a related field. 2+ years of experience implementing and supporting cloud infrastructure on Azure. Strong understanding of Microsoft Azure services, including Scripting/automation skill in PowerShell, Bash, Python or Ansible. Data Factory, Terraform. Working knowledge with Kubernetes. Database Knowledge, Cosmo DB, MYSQL, MongoDB or NoSQL databases. Hands-on experience with Azure Resource Manager (ARM), Virtual Machines, Azure Networking, Azure AD, Storage Accounts, and Monitoring. Familiarity with Azure pricing models, cost management, and governance best practices. Excellent problem-solving, communication, and customer service skills. Preferred Qualifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), or other relevant certifications. Experience with hybrid cloud environments Knowledge of security best practices and compliance standards in the cloud.
About the Role We’re looking for a Customer Support Engineer to join our Onemind Cloud Services team. You’ll be the first line of support for our customers, providing assistance across Office 365, cloud platforms (Homegrown), and network environments . If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this role is for you. Responsibilities Provide frontline technical support via chat, email, and phone. Troubleshoot Office 365 (Outlook, Teams, SharePoint, OneDrive, licensing & access issues). Support cloud platforms (Home Grown – VM setup, storage, connectivity). Assist with network fundamentals (DNS, DHCP, TCP/IP, VPN, LAN/WAN). Manage support tickets, document resolutions, and update knowledge base. Work closely with internal teams to resolve escalated issues. Ensure a top-tier customer experience with timely responses and solutions. Requirements Graduate degree in Computer Science, IT, or related field . Experience in customer/technical support . Knowledge of Office 365 administration and cloud platforms . Familiarity with basic networking concepts . Strong communication, documentation, and troubleshooting skills. Ability to multi-task in a fast-paced environment. Willingness to work night shifts and weekends . Good to Have Experience with ticketing systems (ManageEngine, HaloPSA). Knowledge of Active Directory / Azure AD . Certifications: Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA .
Overview We are seeking a technically strong DNS Specialist to join our global team of architects and engineers responsible for all aspects of naming services across a large enterprise. This includes DNS, DHCP, IPAM, DNS security, operations, governance, engineering, and architecture. This role is not focused on day-to-day operations. Instead, it emphasizes technical contribution to the redesign of global DNS infrastructure, ensuring scalability, consistency, and resiliency across hybrid and multi-cloud environments. You’ll work alongside experts shaping the future of enterprise DNS while supporting operational teams through design validation, documentation, and automation. Key Responsibilities Collaborate with a cross-functional team of architects and engineers to assess and redesign the global DNS/DHCP environment. Contribute technical expertise to the design and documentation of a unified, enterprise-scale DNS architecture. Develop and execute validation and testing strategies to ensure designs are robust and operationally sound. Troubleshoot and analyze DNS/DHCP design-related issues in complex hybrid environments . Provide guidance on integration of DNS/DHCP with enterprise network services and cloud platforms . Support development of automation strategies for DNS/DHCP testing, validation, and lifecycle management. Participate in governance and security initiatives to ensure DNS infrastructure meets enterprise standards. Help deliver and improve DNS management tools used across multi-platform environments , including on-premises and cloud . Required Skills Strong foundation in DNS protocols and their operational behaviors. 4–5 years of hands-on DNS/DHCP experience in enterprise environments . Solid background in network engineering (routing, switching, TCP/IP fundamentals). Strong knowledge of DNS record types (A, AAAA, PTR, CNAME, MX, SRV, TXT, NS, SOA, Glue, etc.). Experience with DNS/DHCP in hybrid and multi-cloud environments (Azure DNS, GCP Cloud DNS, AWS Route 53). Preferred Skills Previous experience with DDI solutions and management tools . Familiarity with tools like Windows DNS a plus . Experience with automation and scripting (Python, PowerShell, Ansible). Background in infrastructure redesign or migration projects . Soft Skills Strong problem-solving and troubleshooting abilities. Ability to translate complex technical concepts into clear documentation. Excellent communication and collaboration skills across global teams. Strategic thinker with a focus on technical validation and testing .
You are a highly skilled NOC Security & Backup/Disaster Recovery Engineer responsible for ensuring the availability, reliability, and security of the IT infrastructure for both OneMind and its customers. Your role involves providing 24x7x365 support, resolving incidents, and ensuring business continuity by combining expertise in network operations, security monitoring, and backup/disaster recovery. Your responsibilities include providing first-level 24x7x365 escalation support, monitoring, troubleshooting, and maintaining network, server, and storage infrastructure using various tools, answering customer calls to deliver technical support, diagnosing and resolving issues across different environments, configuring, operating, and upgrading routers, switches, and firewalls, administering and monitoring enterprise backup solutions, executing, testing, and documenting backup and disaster recovery plans, monitoring storage performance and capacity, responding to security incidents, using remote administration tools to diagnose and remediate issues, and creating detailed documentation of calls, incidents, backup logs, and system changes. You should have a strong technical knowledge of networking, operating systems, and storage infrastructure, proficiency in IP networking fundamentals, experience with enterprise backup and disaster recovery solutions, familiarity with network security principles and incident response practices, ability to monitor performance metrics and recommend improvements, strong troubleshooting skills, and excellent communication skills. Preferred qualifications include Cisco Certified Network Associate (CCNA) or higher certification, certification in Backup & Disaster Recovery or Business Continuity Planning (BCP), experience with storage replication technologies and high-availability solutions, 1-3 years of experience in a Network Operations Center (NOC) environment, and willingness to participate in on-call rotations and respond to emergencies promptly. The benefits of this position include attractive bonus/incentive plans, comprehensive healthcare coverage, flexible remote work options, a supportive work environment, stable career opportunities with room for growth and paid certifications, and generous rewards and recognition programs, along with 18 paid holidays.,
Job Profile: NOC Engineer Role Summary We are seeking a skilled NOC Engineer to join our operations team. This role ensures the availability, stability, and security of customer IT infrastructure through proactive network monitoring, troubleshooting, and incident response. The NOC Engineer provides 24x7x365 escalation support , manages network performance, and resolves infrastructure issues to maintain seamless operations. Key Responsibilities Provide 24x7x365 first-level escalation support for network and system incidents. Monitor, troubleshoot, and maintain network, server, and security infrastructure using tools such as ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365, and HaloPSA . Diagnose and resolve issues across Windows, Unix, and Linux environments . Configure, operate, and upgrade routers, switches, and firewalls , including IOS updates. Manage and optimize network protocols (LAN/WAN, TCP/IP, DHCP, DNS, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security). Respond to and escalate security incidents per NOC processes and security policies. Use remote administration tools (Terminal Server, Remote Desktop, Telnet, SSH) for issue resolution. Document incidents, resolutions, and system changes with accuracy. Required Skills & Experience Strong knowledge of IP networking fundamentals and network operations . Proficiency in troubleshooting hardware, software, and network issues . Familiarity with security monitoring and incident response . Strong communication and documentation skills. Ability to monitor network performance metrics and recommend improvements. Preferred Qualifications Cisco Certified Network Associate (CCNA) or higher certification. 1–3 years of experience in a Network Operations Center (NOC) environment. Experience with firewalls, security appliances, and high-availability networks . Willingness to work in on-call rotation and respond to emergencies.
Job Profile: Backup & Disaster Recovery Engineer Role Summary We are looking for a dedicated Backup & Disaster Recovery (BDR) Engineer to join our team. This role is responsible for data protection, storage management, and disaster recovery planning to ensure business continuity for our customers. The BDR Engineer will administer enterprise backup solutions, conduct recovery testing, and maintain storage performance to guarantee data availability and resilience. Key Responsibilities Administer and monitor enterprise backup solutions (e.g., Veeam, Commvault, NetBackup). Execute, test, and document backup and disaster recovery (DR) plans , ensuring compliance with RTO/RPO objectives. Conduct backup integrity checks and perform test restores to validate disaster recovery readiness. Monitor storage systems, replication, and capacity to maintain optimal uptime. Respond promptly to backup failures, storage alerts, and recovery incidents . Collaborate with NOC, system, and security teams to ensure end-to-end recovery planning . Create detailed backup logs, recovery reports, and DR documentation . Participate in DR drills and recommend improvements to business continuity plans. Required Skills & Experience Strong knowledge of backup technologies, disaster recovery, and storage infrastructure . Experience with Windows, Unix, and Linux environments . Familiarity with cloud backup solutions and hybrid DR strategies. Ability to troubleshoot backup, replication, and recovery issues . Strong analytical, documentation, and problem-solving skills. Preferred Qualifications Certification in Backup & Disaster Recovery , Business Continuity Planning (BCP) , or equivalent. Experience with storage replication technologies and high-availability solutions . Exposure to cloud-based DR platforms (Azure/AWS backup & site recovery). Prior experience in a data protection or recovery operations role . Availability for on-call rotation and emergency support.