NOC & Backup/Disaster Recovery Engineer

You are a highly skilled NOC Security & Backup/Disaster Recovery Engineer responsible for ensuring the availability, reliability, and security of the IT infrastructure for both OneMind and its customers. Your role involves providing 24x7x365 support, resolving incidents, and ensuring business continuity by combining expertise in network operations, security monitoring, and backup/disaster recovery. Your responsibilities include providing first-level 24x7x365 escalation support, monitoring, troubleshooting, and maintaining network, server, and storage infrastructure using various tools, answering customer calls to deliver technical support, diagnosing and resolving issues across different environments, configuring, operating, and upgrading routers, switches, and firewalls, administering and monitoring enterprise backup solutions, executing, testing, and documenting backup and disaster recovery plans, monitoring storage performance and capacity, responding to security incidents, using remote administration tools to diagnose and remediate issues, and creating detailed documentation of calls, incidents, backup logs, and system changes. You should have a strong technical knowledge of networking, operating systems, and storage infrastructure, proficiency in IP networking fundamentals, experience with enterprise backup and disaster recovery solutions, familiarity with network security principles and incident response practices, ability to monitor performance metrics and recommend improvements, strong troubleshooting skills, and excellent communication skills. Preferred qualifications include Cisco Certified Network Associate (CCNA) or higher certification, certification in Backup & Disaster Recovery or Business Continuity Planning (BCP), experience with storage replication technologies and high-availability solutions, 1-3 years of experience in a Network Operations Center (NOC) environment, and willingness to participate in on-call rotations and respond to emergencies promptly. The benefits of this position include attractive bonus/incentive plans, comprehensive healthcare coverage, flexible remote work options, a supportive work environment, stable career opportunities with room for growth and paid certifications, and generous rewards and recognition programs, along with 18 paid holidays.,