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Senior Technical Analyst - Service Desk

Fidelity International

2.0 - 5.0 years

4 - 7 Lacs

Gurgaon, Haryana, India

Remote

Key Responsibilities Respond promptly to all service requests and incidents . Record, classify, and maintain the integrity of incidents and service requests in ServiceNow . Diagnose and investigate issues remotely, providing solutions or routing to appropriate support teams. Assess the impact and risk of incidents, escalating as required. Monitor progress of incidents and keep customers informed. Provide basic user administration support (e.g., network or application password resets). Manage IT requests from customers, reviewing, evaluating, allocating, and tracking progress. Relay updates on IT service disruptions or outages to customers. Provide management reports and insights on IT servic...

Posted 1 week ago

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