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Capgemini
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Customer Support Engineer

Customer Support Engineer

Capgemini

4 - 9 years

2 - 5 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

customer operations networking customer support splunk system engineering switching network engineering customer service system administration technical support customer service management desktop support troubleshooting network operations ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

As a Systems Engineer with development skills, you will play a key role in supporting and enhancing customer systems, particularly HBC+ and ALNA. Youll work closely with cross-functional teams to analyse system behaviour, identify patterns, and develop dashboards using Splunk. Your curiosity and autonomy will be essential in mastering complex systems and driving continuous improvement.

In this role, you will:

Analyse system data and identify patterns to support customer operations.
Work on HBC+ and ALNA systems to ensure stability and performance.
Develop and specify dashboards using Splunk to visualize key metrics.
Collaborate with support teams to resolve issues and improve system reliability.
Gain deep system knowledge through proactive exploration and learning.
Operate independently while contributing to team goals and customer satisfaction.

Your Profile

4-9 years of experience in system engineering, development, or support roles.
Strong hands-on experience with Splunk, including dashboard creation.
Analytical mindset with a passion for problem-solving and system optimization.
Ability to work autonomously and take initiative in a dynamic environment.
Bachelors degree in computer science, Engineering, or a related field.
Excellent communication and collaboration skills.

What Youll Love About Working Here

We value flexibility and support our employees with Hybrid work options and adaptable schedules to maintain a healthy work-life balance. Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence. Youll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.

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Customer Support Engineer