Customer Support Engineer

Aptean

1 - 2 years

10 - 11 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

ticketing erp manager quality assurance networking project management customer support information technology remote support technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment
Obtains & maintains in-depth knowledge of the firm s shipping software solutions and suite of integrated systems
Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems
Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner
Conduct software configuration, installation, software integration, database migration and software upgrades
Work with customers on basic software training
Provide software documentation, instructions and help file resources for trending issues or topics
Recreate customer reported issues in a virtualized sandbox environment
Conduct research of customer reported problems and provide solutions or escalate to higher tiered support as needed
Perform root cause analysis for issues using diagnostic tools
Precisely documenting customer correspondences in our Customer Relationships Management (CRM) software
Logging software defects and enhancement requests in our tracking software system
Proactive follow-up with customers on open issues
Frequent contributions to the product knowledge base
Very strong communication with team members and Management
Knowledge acquisition and retention of supported software functionality and integrated systems
Some basic quality assurance testing
Some small scoped project management

About you

1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience
Highly organized self-starter who adapts quickly and has excellent attention to detail
Team oriented
Excellent customer service and people skills
Technology savvy
Resourceful
Be able to articulate well and provide explanations over the phone
Excellent written, vocabulary and communication skills
Extremely patient
Strong problem isolation and troubleshooting skills
Strong analytical skills
Ability to work well under pressure
Excellent attendance and punctuality
Strong initiative and work ethic
Excellent multi-tasking skills
Teachable
Highly motivated with strong desire to learn and grow
A+ certification and/or CompTIA certification/s preferred but not required

More Jobs at Aptean

Business Central - Functional Consultant

Bengaluru

8 - 13 yrs

INR 13 - 17 Lacs

Manager HR Analytics

Bengaluru

10 - 16 yrs

INR 15 - 30 Lacs

Lead Data Engineer

Bengaluru

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Senior Engineer, Development

Bengaluru

5.0 - 7.0 yrs

INR 7 - 9 Lacs

Cloud Architect - AWS

Bengaluru

8.0 - 13.0 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.