Customer Support Champion - Ecommerce

JOB HIGHLIGHTS

Job Title: Sales Advisor – Diamond Jewellery Specialist

Jaipur (Work from Office)

Industry: Luxury Jewellery (D2C / Retail)

Employment Type: Full-time

20,000 per month + Incentives (upto 40k pm)

fluent in English

Company Description

KuberBox.com is a fine jewellery brand known for selling lightweight and 100% certified diamond jewellery through e-commerce, social commerce, and private exhibitions. We are driven by our customers' desire for unique and personalized jewellery, and our approachable, dedicated customer happiness team is highly valued. Emphasizing quality, certification, and safety, our mission is to provide high-quality jewellery at an affordable and fair price.

Who We’re Looking For

You’ve worked on the shop floor of a reputed jewellery chain. You understand solitaires, color-clarity-cut-carat, and how to build trust in high-ticket jewellery sales. You’re digitally savvy and ready to bring that consultative magic to our D2C customers via WhatsApp, video calls, and phone conversations.

Key Responsibilities

• Engage with inbound leads via WhatsApp, phone, video, or email
• Guide customers through product discovery, design options, pricing, and certification details
• Build trust and drive conversions for high-value and made-to-order jewellery
• Maintain a disciplined follow-up funnel to close warm leads
• Upsell complementary products (e.g., rings with earrings, solitaires with bands)
• Log all conversations, notes, and statuses into CRM tools
• Coordinate with catalog, operations, and production teams for customer requirements
• Offer video consultations and live product demos where required
• Handle queries related to customization, engraving, delivery timelines, etc.

Requirements

• 2+ years experience in jewellery sales, preferably with diamond and bridal jewellery
• Prior work with organized retail brands is preferred
• Strong product knowledge of diamonds, gold purity, hallmarking, GIA/IGI certification
• Excellent interpersonal and communication skills – English & Hindi a must
• Comfortable using WhatsApp Web, Google Sheets, video calling tools, CRM platforms
• Self-driven, target-oriented, and emotionally intelligent
• Availability to work 6 days a week (including weekends), with weekly offs

What You’ll Get

• Competitive base salary + performance bonuses
• Career growth in a fast-growing D2C luxury brand
• Exposure to the future of digital-first jewellery retail
• Learn directly from founders & brand experts
• A customer-first culture that values trust, style & innovation