As a Customer Support Associate at JAR, you should possess excellent communication and interpersonal skills. You must demonstrate empathy, patience, and active listening to effectively resolve user queries. Strong problem-solving abilities and a customer-first attitude are essential. The role requires adaptability in managing a variety of user concerns across multiple channels. Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key.

What will be your responsibilities

Handling customer queries, providing chat, voice, and email support.
Conducting surveys with cu stomers to understand the usage and overall experience. Collect prompt and accurate feedback from customers.
Effective time management skills and ability to prioritise work time to ensure productivity and department standards.
Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.
Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses.
Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Escalate Users unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team.

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Customer Support Associate