Customer Support Associate

Job Description
Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.3. Proactive outbound calling to build rapport with the customers.4. Identify customers’ needs and requirements and propose suitable solutions quickly andefficiently by coordination with cross-functional teams.5. Follow-up with customers to ensure their issues are resolved.6. Build and maintain long-lasting relationships with existing customers.7. Maintain a deep knowledge of company products and services.

Requirements:
1. Degree in management, marketing, communication, or a similar field.2. Experience as a relationship manager, in customer service, or a similar role.3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.4. Excellent written, verbal skills and interpersonal skills.5. Good conflict resolution and problem-solving skills.6. Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required2) It's Individual contribution role

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹500,000.00 per year

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• will you be able to bring your own laptop?
• Are you comfortable working in office ( HSR Layout, Bangalore) ?
• Are you comfortable working 6 days in a week (inc. Saturday & Sunday) ?
• What's your current CTC ?
• Are you comfortable working in the Day shift ?
• The maximum budget for this role is 3.6-5 LPA ,based on the interview performance and the last drawn CTC . Are you comfortable with this ??

Work Location: In person