Customer Support Associate

About 100kmph

100kmph is India’s most loved automotive lifestyle brand with a passionate community of over 500,000 customers. We create premium apparel, accessories, and experiences for riders and automotive enthusiasts. As we grow, we’re looking for a dynamic Customer Support Executive who can represent our brand with empathy, clarity, and professionalism.

Role Overview

We are seeking a customer-centric, people-pleasing communicator who can handle customer interactions with patience, accuracy, and warmth. You will be the voice of 100kmph across calls, emails, chats, and social platforms—ensuring every customer feels valued and heard.

Key Responsibilities

• Communicate with customers via phone calls, WhatsApp, email, and social media to resolve queries, complaints, and order-related concerns.
• Maintain a polite, professional, and empathetic tone in all interactions.
• Handle refund, return, exchange, and order-tracking queries with accuracy.
• Coordinate with the production, dispatch, and warehouse teams to provide customers with timely updates.
• Document customer interactions and maintain accurate records in CRM tools.
• Identify common customer issues and share insights to improve processes.
• Ensure quick turnaround time (TAT) and high customer satisfaction scores.

Must-Have Skills

• Excellent English communication – verbal and written.
• People-pleasing personality – calm, patient, friendly, and solution-oriented.
• Strong listening skills and the ability to understand customer concerns.
• Ability to multitask across communication channels.
• A positive attitude and willingness to go the extra mile.

Good to Have

• Experience in customer support, e-commerce, retail, hospitality, or telecom is a plus.
• Familiarity with CRM tools, support dashboards, or online order management systems.

What We Offer

• Opportunity to work with a fast-growing automotive lifestyle brand.
• Friendly, collaborative team environment.
• Growth opportunities in customer success, operations, and community management.
• Employee benefits and discounts on 100kmph merchandise.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person