Customer Support Associate

You are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries, resolve issues, and ensure a seamless support experience. The ideal candidate will be patient, tech-savvy, and an excellent communicator who can represent the company professionally and empathetically. Key Responsibilities: - Respond to customer queries via phone, email, chat, or social media. - Assist customers with product or service-related questions, troubleshooting, and issue resolution. - Escalate unresolved queries to the appropriate internal teams and follow up for timely closure. - Maintain accurate records of customer interactions and transactions in the CRM system. - Educate customers on product features, updates, and policies. - Identify recurring issues and share customer feedback with the relevant teams for improvements. - Maintain high levels of customer satisfaction through professional and timely support. - Adhere to support KPIs such as response time, resolution time, and customer satisfaction score (CSAT). Qualifications Required: - Education: Bachelor's degree preferred - Experience: Minimum of 2 years in customer support preferred - Language: Proficiency in English and Hindi preferred Please note that the job type is full-time and the work location is in person at Kochi, Kerala. Relocation before starting work is preferred. In case of any queries or to speak with the employer, you can contact +91 8714675013.,