Customer Support Associate

As a Customer Service Representative at Nitta Gelatin India Limited, your role involves: - Identifying customer needs by listening to concerns, handling complaints, and managing returns. - Responding to customer inquiries by understanding the inquiry, gathering and researching information, and verifying customer understanding. - Resolving customer issues promptly by providing solutions and assistance during unexpected situations. - Developing and maintaining customer relationships through direct interaction, problem resolution, and product recommendations tailored to individual needs. - Maintaining records of customer interactions by logging calls and interactions into the CRM system. - Giving detailed explanations of services or products in collaboration with the sales team to enhance selling methods. - Forwarding and escalating inquiries to relevant individuals and departments. - Attending training sessions to enhance product knowledge and customer service skills. - Maintaining confidentiality of information. - Performing other duties as required. Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan, a company with over a century of experience in collagen research and product development. With a focus on collagen functionality and over 127 patents, NGI is a global leader in the manufacturing of Gelatin and Collagen Peptides. Our products are designed to help billions of people across the world "stay healthy and feeling young".,