Customer Support Associate

You will be responsible for identifying customer needs by listening to their concerns, handling complaints, and processing returns. Responding to customer inquiries will involve understanding the inquiries, reviewing previous interactions, gathering information, and ensuring customer understanding. Resolving customer issues promptly and efficiently is crucial, including providing solutions for problems and assisting with emergency situations. Developing and maintaining customer relationships is a key aspect of the role, requiring direct interaction with customers to address concerns, offer recommendations tailored to individual needs, and ensure customer satisfaction. You will be responsible for maintaining accurate records of customer interactions by logging calls and interactions into the CRM system. Providing detailed explanations of services or products and collaborating with the sales team to improve sales strategies are also part of the responsibilities. Other duties may include forwarding inquiries to relevant departments, attending training sessions to enhance product knowledge and customer service skills, and maintaining the confidentiality of customer information. The role may also involve performing additional tasks as required to support the team and meet customer needs. About Company: Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan. Nitta Gelatin Inc. [NGI] has a rich history dating back to its establishment in 1919, focusing on collagen research and product development. With a strong emphasis on innovation, NGI holds over 127 patents and is globally recognized as a leading manufacturer of Gelatin and Collagen Peptides. The company's products are designed to promote health and well-being, reaching billions of consumers worldwide.,