Customer Support Associate

Role Overview: As a Customer Service Representative, your main responsibility will be to handle incoming calls, respond to customer queries, and make outbound calls for feedback and verification. You will also be required to resolve customer issues efficiently, maintain accurate records of interactions, and meet performance targets set by the company. It is essential to stay updated with the company's products, services, and policies, and adhere to call center scripts and compliance standards. Key Responsibilities: - Answer incoming calls and respond to customer queries in a timely and courteous manner. - Make outbound calls to customers for feedback and verification. - Resolve customer issues efficiently, escalating complex problems when necessary. - Maintain accurate records of customer interactions using CRM tools. - Meet individual and team performance targets such as call handling time and customer satisfaction scores. - Stay up-to-date with company products, services, and policies. - Adhere to call center scripts, compliance standards, and internal guidelines. Qualifications Required: - Any Graduate Additional Information: The company is looking for both male and female candidates proficient in Tamil and Malayalam languages. The position requires strong phone and verbal communication skills. The ideal candidate should have at least 1 year of experience in a similar role. The salary offered ranges from 12,000 to 15,000 per month. The job is full-time and permanent, suitable for freshers. The work location is in Raipur, with day and morning shifts available. The language preference includes English and Hindi. The benefits provided include health insurance and provident fund. Please feel free to contact +91 6265461898 for further details.,