Key Responsibilities Identifying customer needs - This involves listening to customers' concerns and handling complaints and returns. Responding to customer inquiries - This involves understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying customer understanding. Resolving customer issues - This includes assisting customers with emergency problems or unexpected situations, providing solutions for customer problems, and ensuring customer issues are resolved promptly. Developing and maintaining customer relationships - This involves interacting directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Maintaining records of customer interactions - This involves processing and logging calls & interactions into the CRM system. Giving detailed explanations of services or products - This involves working with a sales team to create better methods to sell. Forwarding and escalating inquiries to relevant individuals and departments. Attending training sessions to grow knowledge of products and to develop customer service skills. Maintaining confidentiality of information. Performing other duties as the need arises. About Company: Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan. Over the century, since its inception in 1919, Nitta Gelatin Inc. [NGI] has relentlessly pursued a sustained program of research and product development focused on collagen. Holding over 127 patents, we have discovered the limitless functionality of collagen and given it shape in the form of products. With operations across the globe, we are a leading global manufacturer of Gelatin and Collagen Peptides. Our products now touch billions of people across geographies helping them 'to stay healthy and feeling young'. Show more Show less
Key Responsibilities Identifying customer needs - This involves listening to customers' concerns and handling complaints and returns. Responding to customer inquiries - This involves understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying customer understanding. Resolving customer issues - This includes assisting customers with emergency problems or unexpected situations, providing solutions for customer problems, and ensuring customer issues are resolved promptly. Developing and maintaining customer relationships - This involves interacting directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Maintaining records of customer interactions - This involves processing and logging calls & interactions into the CRM system. Giving detailed explanations of services or products - This involves working with a sales team to create better methods to sell. Forwarding and escalating inquiries to relevant individuals and departments. Attending training sessions to grow knowledge of products and to develop customer service skills. Maintaining confidentiality of information. Performing other duties as the need arises. About Company: Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan. Over the century, since its inception in 1919, Nitta Gelatin Inc. [NGI] has relentlessly pursued a sustained program of research and product development focused on collagen. Holding over 127 patents, we have discovered the limitless functionality of collagen and given it shape in the form of products. With operations across the globe, we are a leading global manufacturer of Gelatin and Collagen Peptides. Our products now touch billions of people across geographies helping them 'to stay healthy and feeling young'.
You will be responsible for identifying customer needs by listening to their concerns, handling complaints, and processing returns. Responding to customer inquiries will involve understanding the inquiries, reviewing previous interactions, gathering information, and ensuring customer understanding. Resolving customer issues promptly and efficiently is crucial, including providing solutions for problems and assisting with emergency situations. Developing and maintaining customer relationships is a key aspect of the role, requiring direct interaction with customers to address concerns, offer recommendations tailored to individual needs, and ensure customer satisfaction. You will be responsible for maintaining accurate records of customer interactions by logging calls and interactions into the CRM system. Providing detailed explanations of services or products and collaborating with the sales team to improve sales strategies are also part of the responsibilities. Other duties may include forwarding inquiries to relevant departments, attending training sessions to enhance product knowledge and customer service skills, and maintaining the confidentiality of customer information. The role may also involve performing additional tasks as required to support the team and meet customer needs. About Company: Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan. Nitta Gelatin Inc. [NGI] has a rich history dating back to its establishment in 1919, focusing on collagen research and product development. With a strong emphasis on innovation, NGI holds over 127 patents and is globally recognized as a leading manufacturer of Gelatin and Collagen Peptides. The company's products are designed to promote health and well-being, reaching billions of consumers worldwide.,
As a Customer Service Representative at Nitta Gelatin India Limited, your role involves: - Identifying customer needs by listening to concerns, handling complaints, and managing returns. - Responding to customer inquiries by understanding the inquiry, gathering and researching information, and verifying customer understanding. - Resolving customer issues promptly by providing solutions and assistance during unexpected situations. - Developing and maintaining customer relationships through direct interaction, problem resolution, and product recommendations tailored to individual needs. - Maintaining records of customer interactions by logging calls and interactions into the CRM system. - Giving detailed explanations of services or products in collaboration with the sales team to enhance selling methods. - Forwarding and escalating inquiries to relevant individuals and departments. - Attending training sessions to enhance product knowledge and customer service skills. - Maintaining confidentiality of information. - Performing other duties as required. Nitta Gelatin India Limited [NGIL] is a subsidiary of Nitta Gelatin Inc., Japan, a company with over a century of experience in collagen research and product development. With a focus on collagen functionality and over 127 patents, NGI is a global leader in the manufacturing of Gelatin and Collagen Peptides. Our products are designed to help billions of people across the world "stay healthy and feeling young".,