Customer Support Associate – International BPO (Night Shift)

Job Description

Customer Support Associate – International BPO (Night Shift) Location: On-site – Bodakdev, SG Highway, Ahmedabad, Gujarat 380054 Shift: Full-Time, Permanent| Fixed Night Shift (Monday to Friday, 7:00 PM – 5:00 AM) About the Company Digitel Media is a fast-growing international BPO company providing high-quality customer support services to clients across global markets. We offer a professional work environment, opportunities for career growth, and a culture focused on performance and development. Role Overview We are hiring motivated and customer-focused individuals for our Voice Process team. This is an excellent opportunity for candidates looking to build a long-term career in international customer service. Key Responsibilities Handle inbound and outbound customer calls in a courteous and professional manner. Provide accurate information and resolve customer issues effectively. Record call details and maintain customer interaction logs in the CRM. Meet individual performance metrics and team goals. Follow standard operating procedures and ensure compliance with company policies. Candidate Requirements Excellent spoken English and clear communication skills. Must have completed at least 12th grade or be a graduate. Candidates who are currently pursuing studies will not be considered. Freshers with strong English skills are encouraged to apply. Prior experience in an international or US voice process is an added advantage. Ability to handle customer escalations calmly and professionally. Willingness to work fixed night shifts (Monday to Friday). Benefits Salary: ₹15,000 – ₹25,000 per month (Based on experience) + Incentives Fixed Night Shift (No rotational shifts) Weekends off to support work-life balance Paid time off and leave encashment Health insurance and additional employee benefits Quarterly rewards and recognition for top performers Fast-tracked career growth opportunities If you're ready to work in a professional international BPO environment and have strong communication skills, apply now to join our team in Ahmedabad. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 6353209877