Customer Support Associate – International BPO (Night Shift)

About the Company

Digitel Media is a fast-growing international BPO company providing high-quality customer support services to clients across global markets. We offer a professional work environment, opportunities for career growth, and a culture focused on performance and development.

Role Overview

We are hiring motivated and customer-focused individuals for our Voice Process team. This is an excellent opportunity for candidates looking to build a long-term career in international customer service.

Key Responsibilities

• Handle inbound and outbound customer calls in a courteous and professional manner.
• Provide accurate information and resolve customer issues effectively.
• Record call details and maintain customer interaction logs in the CRM.
• Meet individual performance metrics and team goals.
• Follow standard operating procedures and ensure compliance with company policies.

Candidate Requirements

• Excellent spoken English and clear communication skills.
• Must have completed at least 12th grade or be a graduate.
• Candidates who are currently pursuing studies will not be considered.
• Prior experience in an international or US voice process is an added advantage.
• Ability to handle customer escalations calmly and professionally.
• Willingness to work fixed night shifts (Monday to Friday).

Benefits

• Salary: ₹18,000 – ₹22,000 per month (Based on experience) + Incentives
• Fixed Night Shift (No rotational shifts)
• Weekends off to support work-life balance
• Paid time off and leave encashment
• Health insurance and additional employee benefits
• Quarterly rewards and recognition for top performers
• Fast-tracked career growth opportunities

If you're ready to work in a professional international BPO environment and have strong communication skills, apply now to join our team in Ahmedabad.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work in US shifts? Monday to Friday (7:00PM to 5:00AM)- on-site role (work from office only).

Experience:

• International voice process: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 6353209877