Lead Our Team: Team Leader – US Voice Process (BPO)

We’re Hiring: Team Leader – US Voice Process (BPO) Location: S.G. Highway, Ahmedabad, Gujarat Shift: 7:00 PM – 5:00 AM (Monday to Friday | Fixed Weekends Off) Salary: ₹20,000 – ₹28,000 per month + Performance-Based Incentives Age Limit: 18–32 Years Position Overview: We are looking for a highly motivated and experienced Team Leader to join our International BPO Voice Process team. The ideal candidate will bring at least 1.5 years of relevant leadership experience in a B2C environment, ideally in a sales or lead generation process. In this role, you will guide a dynamic team to meet performance goals while ensuring operational excellence. Proficiency with CRM systems and other technical tools commonly used in BPO operations is essential. Key Requirements: Experience: At least 1.5 years of leadership experience as a Team Leader in an International BPO (Voice Process). Process Exposure: Experience in B2C sales and lead generation is an added advantage. Location: Based in Ahmedabad, comfortable working night shifts. Communication Skills: Excellent spoken and written English is a must. Technical Proficiency: Familiar with CRM platforms and other essential technical tools in a BPO environment. Leadership Skills: Proven ability to lead, manage, and motivate a team to achieve and exceed performance targets. Sales Focus: A strong track record of driving and achieving sales targets. Why Join Us: Competitive Salary with monthly incentives based on performance. Opportunities for Rapid Growth and internal promotions. Work-Life Balance with fixed weekends off and night shifts. Health Insurance, Paid Leave, and Leave Encashment benefits. A dynamic, supportive team environment that fosters results-driven professional development. Key Responsibilities: Lead and manage a team to achieve individual and team performance metrics. Monitor and analyze performance data, taking proactive steps to implement action plans for improvement. Provide continuous coaching and training to enhance skills and overall productivity. Ensure effective use of CRM systems and adherence to company process guidelines. Handle customer escalations with a focus on timely and effective resolution. Contribute to process improvement initiatives and operational efficiency. Important Note: This position is open to candidates with 1.5 years or more of relevant experience as a Team Leader in an International BPO. Applicants with a background in B2C sales or lead generation will have an advantage. Feel free to apply today and become a part of a vibrant and growing team! Contact HR – Ms. Sanskriti Sharma: +91 6353209877 Email your resume to: digitelmedia.hr@gmail.com Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 6353209877