Customer Support Associate

As a member of the IBA family and a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, you will be part of a team that continuously innovates solutions to enhance the quality and outcome of cancer treatments. You will have the opportunity to work with employees from over 30 different nations who share the same passion for developing product solutions that protect, enhance, and save lives. Responsibilities: - Systematically troubleshoot, solve, and document customer complaints related to product issues - Communicate with customers to handle requests and complaints in a timely manner - Manage and dispatch incoming customer communications (calls and emails) promptly - Acquire deep product knowledge to provide comprehensive responses to customer queries - Maintain detailed records of customer interactions and process customer accounts - Escalate complex customer issues to appropriate support teams - Follow communication procedures, guidelines, and policies - Recommend potential products or services to management based on customer needs - Remain informed and ready to deploy newly acquired knowledge towards issue resolution Requirements: - Masters degree in Medical Physics or Dip R.P from BARC(Govt. of India), clinical experience preferred - Intermediate familiarity with MS-Office Suite (Excel, Powerpoint, Word, etc.) - Familiarity with Medical Device Quality Systems (FDA, ISO) - Basic knowledge of IT and networking fundamentals; in-depth networking knowledge/certification (e.g Cisco) is a plus - Proficiency in spoken and written English - Affinity for teamwork and well-developed interpersonal skills - Ability to learn and apply newly acquired product training quickly - Willingness to work nights, up to 33% of workdays - Self-driven mindset and ability to work independently - Devotion to customer success and a desire to put things right under tight timelines If you are looking for a flexible work environment and a competitive compensation package, IBA offers you the opportunity to evolve within the organization and create your own career path. You will be supported by training programs to acquire new skills and ensure they stay sharp. Join our dynamic international team and be part of a mission that matters. Apply exclusively online to explore the exciting opportunities at IBA.,