Customer Support Associate

Devdort

0 years

3 - 4 Lacs

ahmedabad

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

support chat communication service troubleshooting resolve logical

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Chat Process Executive to handle real-time customer queries for our international clients. The role requires excellent written communication, quick problem-solving skills, and the ability to deliver high-quality customer service through live chat and email channels.

Key Responsibilities

Handle customer inquiries via live chat, email, and ticketing systems.
Provide accurate, timely, and professional responses to customer queries.
Assist customers with product/service-related issues, troubleshooting, and information requests.
Maintain consistent service quality and ensure customer satisfaction.
Collaborate with internal teams to resolve complex queries

Requirements

Excellent written communication skills in English.
Ability to type quickly and accurately.
Strong logical thinking and problem-solving ability.
Prior experience in a chat support or customer service role preferred (international process experience is a bonus).
Comfortable working in night shifts and rotational shifts.
Basic computer skills .
Ability to work under pressure and handle multiple chats simultaneously.

Job Types: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹36,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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