Posted:3 hours ago|
Platform:
Work from Office
Full Time
The Collections & Customer Service Representative is responsible for managing overdue accounts, recovering outstanding debts, and providing exceptional customer service. This role involves strong communication skills, problem-solving abilities, and attention to detail. The representative must ensure timely payments, explain fees and interest charges to customers, and maintain positive relationships. Additionally, they will manage sensitive information and handle escalations following specific procedures.
Role & responsibilities :
Responsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer),
Must manage to drive sensitive information and handle escalations following specific procedures.
Demonstrate ownership of user issues/concerns until resolution or escalation
Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows.
Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users.
Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.
Maintain accuracy and security of customer information on the systems
Preferred candidate profile:
Candidate who can speak Fluent English.
Should have International BPO Voice experience or Collection process of 1 Year.
Sutherland
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
1.2 - 1.44 Lacs P.A.
4.8 - 4.8 Lacs P.A.
Experience: Not specified
1.4208 - 3.0 Lacs P.A.
1.8 - 1.8 Lacs P.A.
ahmedabad
Experience: Not specified
3.12 - 4.32 Lacs P.A.
Experience: Not specified
0.96 - 3.0 Lacs P.A.
0.97032 - 3.5514 Lacs P.A.
thane, panvel, navi mumbai
3.0 - 4.0 Lacs P.A.
mohali, punjab
Experience: Not specified
1.4208 - 0.00924 Lacs P.A.
gurugram, haryana
Salary: Not disclosed
